Care Navigator & Front Desk Champion

Castlegate & Derwent Surgery; Cockermouth; On-site; GBP 20,000 - 26,000; Part time

Benefits offered by this job

Blue light discount

6 weeks paid holiday

Birthday leave after a year of service

Modern working environment

Job summary

Castlegate & Derwent Surgery in Cockermouth is seeking a proactive Care Navigator/Receptionist to join our busy GP practice. The role involves handling incoming calls, guiding patients, and supporting triage and appointment processes to maintain high-quality patient services.

You will interact with patients in person, on the phone, and electronically, requiring excellent communication, administrative, and organisational skills. Training will be provided.

Qualifications

• Strong communication skills across phone, face-to-face and digital channels.
• Experience in busy reception or customer-facing roles preferred.
• Understanding of triage processes and reception workflows is advantageous.

Responsibilities

• Receive and direct patients and visitors in a friendly, efficient manner.
• Assist with self check-in and completion of triage forms.
• Support reception and clinical teams with appointments and queries.
• Coordinate with clinicians to ensure urgent cases are managed safely.
• Record and pass messages using emails or the clinical system.
• Manage call queue and answer telephones promptly.
• Process triage forms, signposting, and booking appointments.
• Register new and temporary patients; scan documents to notes.

Skills

Communication

Administrative skills

Organisational skills

Customer service

Handling pressure

Education

GCSEs or equivalent

NVQ Level 2 in Customer Care/Administration

Tools

EMIS knowledge

Clinical system familiarity

Job description

Castlegate & Derwent Surgery in Cockermouth is seeking a proactive Care Navigator/Receptionist to join our busy GP practice. The role involves handling incoming calls, guiding patients, and supporting triage and appointment processes to maintain high-quality patient services.

You will interact with patients in person, on the phone, and electronically, requiring excellent communication, administrative, and organisational skills. Training will be provided.