Patient Experience Lead & Care Navigator

NHS Jobs; Darwen; On-site; GBP 20,000 - 24,000; Full time

Job summary

NHS Jobs in Darwen is seeking a capable receptionist to handle general reception duties, manage patient queries, and support clinical staff with admin tasks. The role involves booking appointments, scanning records, and ensuring smooth daily operations within the GP practice.

The successful candidate will greet patients, explain procedures, process samples, and maintain accurate health records while coordinating with external organisations and colleagues to deliver a high-quality patient

Responsibilities

• General reception duties to provide an effective and efficient reception service for patients and visitors to the practice.
• Deal with general queries, explain procedures and book new and follow-up appointments.
• Scan patient-related documentation and attach scanned documents to patient healthcare records.
• Accept test samples from patients and handle accordingly.
• Support clinical staff with general administrative tasks as requested.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure administrative procedures are completed.
• Receive and make telephone calls as required and relay of GP advice and test results to patients.
• Liaise with external organisations as required and input data into patient healthcare records.
• Maintain a clean and tidy working area at all times and ensure adequate stationery stocks.
• Retrieve and re-file records, ensure correspondence and results are filed or scanned promptly and accurately.

Job description

NHS Jobs in Darwen is seeking a capable receptionist to handle general reception duties, manage patient queries, and support clinical staff with admin tasks. The role involves booking appointments, scanning records, and ensuring smooth daily operations within the GP practice.

The successful candidate will greet patients, explain procedures, process samples, and maintain accurate health records while coordinating with external organisations and colleagues to deliver a high-quality patient