Patient Access & Medical Records Officer

NHS National Services Scotland; Wick; On-site; GBP 13,000 - 17,000; Part time

Job summary

NHS Highland is recruiting a Telephonist/Receptionist for Caithness General Hospital. This Band 2 role supports patient care by handling incoming calls, providing a welcoming reception, and coordinating emergency communications within a fast-paced hospital setting.

The post is 22.25 hours per four weeks on a rolling rota, including one weekend every four weeks. It requires strong communication, attention to detail and the ability to remain calm under pressure while supporting Out of Hours GP

Qualifications

• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Ability to remain calm and make quick decisions in urgent situations.
• Comfortable using computer systems and technology.

Responsibilities

• Managing all telephone calls and enquiries professionally and efficiently.
• Providing a welcoming and helpful reception service.
• Monitoring alarm and emergency systems and initiating appropriate responses in line with established procedures.
• Coordinating the Out of Hours GP service.
• Contacting on-call staff and supporting emergency communications when required.
• Maintaining accurate records and providing administrative support to the wider service.

Skills

Communication skills

Attention to detail

Calm under pressure

Teamwork

Tools

Computer literacy

Job description

NHS Highland is recruiting a Telephonist/Receptionist for Caithness General Hospital. This Band 2 role supports patient care by handling incoming calls, providing a welcoming reception, and coordinating emergency communications within a fast-paced hospital setting.

The post is 22.25 hours per four weeks on a rolling rota, including one weekend every four weeks. It requires strong communication, attention to detail and the ability to remain calm under pressure while supporting Out of Hours GP