Medical Records & Front Desk Officer – Part-Time

NHS Highland; Wick; On-site; GBP 13,000 - 15,000; Part time

Job summary

NHS Highland is seeking a motivated Telephonist/Receptionist for Caithness General Hospital in Wick, Scotland. The role is Band 2, 22.25 hours over a four-week rolling rota, including one weekend every four weeks, within the Medical Records Department.

This important frontline position involves handling calls, providing reception services, monitoring alarms, coordinating Out of Hours GP services, and supporting emergency communications to ensure smooth hospital operations.

Qualifications

• Experience in customer service or telephone reception.
• Excellent communication skills and ability to remain calm in urgent situations.
• Able to work in a fast-paced hospital environment.

Responsibilities

• Manage all telephone calls and enquiries professionally and efficiently.
• Provide a welcoming and helpful reception service.
• Monitor alarm and emergency systems and initiate appropriate responses.
• Coordinate the Out of Hours GP service.
• Contact on-call staff and support emergency communications.
• Maintain accurate records and provide administrative support to the wider service.

Skills

Communication skills

Computer literacy

Teamwork

Customer service

Flexibility

Tools

Telephone system

Job description

NHS Highland is seeking a motivated Telephonist/Receptionist for Caithness General Hospital in Wick, Scotland. The role is Band 2, 22.25 hours over a four-week rolling rota, including one weekend every four weeks, within the Medical Records Department.

This important frontline position involves handling calls, providing reception services, monitoring alarms, coordinating Out of Hours GP services, and supporting emergency communications to ensure smooth hospital operations.