Medical Records Officer

NHS Highland; Wick; On-site; GBP 13,000 - 15,000; Part time

Job summary

NHS Highland is seeking a motivated Telephonist/Receptionist for Caithness General Hospital in Wick, Scotland. The role is Band 2, 22.25 hours over a four-week rolling rota, including one weekend every four weeks, within the Medical Records Department.

This important frontline position involves handling calls, providing reception services, monitoring alarms, coordinating Out of Hours GP services, and supporting emergency communications to ensure smooth hospital operations.

Qualifications

• Experience in customer service or telephone reception.
• Excellent communication skills and ability to remain calm in urgent situations.
• Able to work in a fast-paced hospital environment.

Responsibilities

• Manage all telephone calls and enquiries professionally and efficiently.
• Provide a welcoming and helpful reception service.
• Monitor alarm and emergency systems and initiate appropriate responses.
• Coordinate the Out of Hours GP service.
• Contact on-call staff and support emergency communications.
• Maintain accurate records and provide administrative support to the wider service.

Skills

Communication skills

Computer literacy

Teamwork

Customer service

Flexibility

Tools

Telephone system

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).

Medical Records Department, Caithness General Hospital

Band 2

22.25 hours worked over a four week rolling rota including one weekend every four weeks.

We are looking for a motivated and reliable Telephonist/Receptionist to join our dedicated team at Caithness General Hospital.

This is a varied and rewarding role at the heart of the hospital, providing a vital link between patients, visitors, healthcare professionals, and emergency services.

Responsibilities

As one of the first points of contact for the hospital, you will play a key role in ensuring effective communication across a busy healthcare environment. Your responsibilities will include:

• Managing all telephone calls and enquiries professionally and efficiently
• Providing a welcoming and helpful reception service
• Monitoring alarm and emergency systems and initiating appropriate responses in line with established procedures
• Coordinating the Out of Hours GP service
• Contacting on-call staff and supporting emergency communications when required
• Maintaining accurate records and providing administrative support to the wider service

This is an ideal opportunity for someone who enjoys working in a fast-paced environment where no two days are the same.

You will need excellent communication skills, strong attention to detail, and the ability to remain calm and make sound decisions during urgent or unexpected situations.

We Are Looking For Someone Who Is

• Friendly, professional and customer-focused
• Confident using computer systems and technology
• Able to work independently and as part of a supportive team
• Flexible and adaptable to meet service requirements
• Resilient, dependable and capable of working under pressure

The service operates on a shift basis, and flexibility is essential to support the needs of a 24/7 hospital environment.

There will be a requirement to work additional hours on a regular basis to support colleagues and maintain service delivery.

In return, you'll be joining a welcoming team and playing a crucial role in supporting patient care and the safe running of hospital services across Caithness.

If you're looking for a rewarding role where your work really makes a difference every day, we'd love to hear from you.

Informal Enquiries To: Isabel More, Medical Records Manager
Tel: [phone]

NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute.

We employ over 10,700 people, making us one of the biggest employers in the area. As an organisation, we make a very significant contribution to the local economy.

Our staff are also important members of our communities. Our greatest asset is our workforce, and the way we go about our work comes from the values and behaviours we demonstrate on a daily basis. As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through .