Patient Access & Front Desk Coordinator

Taurus Healthcare; Hereford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

NHS pension

Annual leave

Vivup platform

Job summary

Much Birch Surgery, managed by Taurus Healthcare, seeks an organised receptionist to deliver a professional welcome and support the day-to-day running of a busy GP practice near Hereford. You will handle face-to-face, phone and online bookings, maintain confidential patient records and coordinate communications with clinicians and external partners.

The role offers a collaborative team environment in a rural setting with a strong emphasis on patient-centred care and service improvement.

Qualifications

• High level of accuracy, organisation and confidentiality.
• Ability to manage competing priorities in a busy practice team.
• Experience in reception, appointments and administrative tasks.

Responsibilities

• Deliver a professional and welcoming reception service for patients and visitors.
• Manage appointments, enquiries and patient registrations across face-to-face, telephone and online channels.
• Provide administrative support, including correspondence, records management and email monitoring.
• Maintain accurate, confidential patient records in line with policies and procedures.
• Support effective communication with patients, clinicians and external organisations.
• Contribute to a safe, organised and efficient practice environment and the smooth day-to-day running of the service.

Skills

Reception skills

Administrative support

Confidentiality

Communication

Tools

MS Office

Email monitoring

Job description

Much Birch Surgery, managed by Taurus Healthcare, seeks an organised receptionist to deliver a professional welcome and support the day-to-day running of a busy GP practice near Hereford. You will handle face-to-face, phone and online bookings, maintain confidential patient records and coordinate communications with clinicians and external partners.

The role offers a collaborative team environment in a rural setting with a strong emphasis on patient-centred care and service improvement.