Medical Receptionist / Care Navigator

Taurus Healthcare; Hereford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

NHS pension

Annual leave

Vivup platform

Job summary

Much Birch Surgery, managed by Taurus Healthcare, seeks an organised receptionist to deliver a professional welcome and support the day-to-day running of a busy GP practice near Hereford. You will handle face-to-face, phone and online bookings, maintain confidential patient records and coordinate communications with clinicians and external partners.

The role offers a collaborative team environment in a rural setting with a strong emphasis on patient-centred care and service improvement.

Qualifications

• High level of accuracy, organisation and confidentiality.
• Ability to manage competing priorities in a busy practice team.
• Experience in reception, appointments and administrative tasks.

Responsibilities

• Deliver a professional and welcoming reception service for patients and visitors.
• Manage appointments, enquiries and patient registrations across face-to-face, telephone and online channels.
• Provide administrative support, including correspondence, records management and email monitoring.
• Maintain accurate, confidential patient records in line with policies and procedures.
• Support effective communication with patients, clinicians and external organisations.
• Contribute to a safe, organised and efficient practice environment and the smooth day-to-day running of the service.

Skills

Reception skills

Administrative support

Confidentiality

Communication

Tools

MS Office

Email monitoring

Job description

The role requires a high level of accuracy, organisation, confidentiality and attention to detail, together with the ability to manage competing priorities and work effectively as part of a busy practice team. These requirements are reflected throughout the JD, particularly around referrals, clinical systems, confidential information, communication and quality. Duties include:

• Deliver a professional and welcoming reception service for patients and visitors.
• Manage appointments, enquiries and patient registrations across face-to-face, telephone and online channels.
• Provide administrative support, including correspondence, records management and email monitoring.
• Maintain accurate, confidential patient records in line with policies and procedures.
• Support effective communication with patients, clinicians and external organisations.
• Contribute to a safe, organised and efficient practice environment and the smooth day-to-day running of the service.

Much Birch Surgery is a busy and forward-thinking GP practice serving the local area. We are committed to providing high-quality, patient-centred care and supporting our clinical and administrative teams to work effectively together. We have a broad range of clinical services and work closely with wider health and care partners to support our patients. We are continually looking at ways to improve our services, systems and ways of working, and this role offers an opportunity to become an important part of a supportive and collaborative practice team.

Much Birch surgery:

• Is a busy rural dispensing practice at the heart of the community.
• Is located in the village of Much Birch, between Ross-on-Wye and Hereford city, covering a large area reaching from the edges of Hereford to Ross on Wye, and extending into the villages of the Golden Valley. Has a list size of circa 5,100+ patients
• Offers a supportive team of Receptionists/Care Navigators, Secretaries, Administrators, GPs, ANPs, Practice Nurses, HCAs, Physiotherapist, Social Prescribers. Much Birch Surgery is managed by Taurus Healthcare. Taurus Healthcare was established in 2012, as the provider arm of the GP Federation serving 200,000+ patients in Herefordshire. Founded and owned by the partners of the entire Herefordshire Primary Care community, Taurus is focused on providing excellent out of hospital services for patients. Our ethos is to provide high quality and cost-effective health outcomes that are delivered as close as possible to the patients home, whilst ensuring that patients who do require in hospital services are seen as quickly and effectively as possible.
• Taurus Healthcare offer many employee benefits, such as
• Access to a generous NHS pension scheme with 20.68% employer contribution.
• 33 to 38 days annual leave entitlement, including bank holidays, depending on service (pro rata for part-time staff).
• Access to an Vivup Benefit Platform

Safeguarding Statement

Taurus Healthcare is committed to safeguarding and promoting the welfare of vulnerable adults, children, and young people. All confirmed offers of employment are subject to satisfactory pre-employment checks.

Equality, Diversity & Inclusion Statement

At Taurus Healthcare, we strive to create a diverse and inclusive workplace and welcome applications from candidates of all backgrounds, including Military Veterans and family members of serving personnel.