Patient Access & Appointment Coordinator

The Methodist Church in Britain; Grimsby; Vor Ort; GBP 21.000 - 26.000; Vollzeit

Zusammenfassung

Liverpool University Hospitals NHS Foundation Trust invites applications for a Patient Access Clerk at Broadgreen Hospital. The role focuses on registering patients, booking outpatient appointments and building clinic templates on the PAS system, with coverage for colleagues as needed.

The position requires GCSEs and clerical experience, with hospital or PAS experience desirable. Flexible full-time or part-time hours are available to support service continuity within the Patient Registration and

Qualifikationen

• Accurate keyboard skills
• Ability to use own initiative
• Ability to work to deadlines
• Team player

Aufgaben

• Register patients on PAS against referrals, validate NHS numbers using the Summary Care Record and issue new hospital numbers
• Date stamp, scan and triage referrals into the workflow system at the correct clinical urgency, then forward them to clinicians for authorisation
• Book and manage outpatient appointments in priority and wait order, including ERS appointments, cancellations, rebooking and confirmation letters
• Handle patient and carer calls to book, change or cancel appointments, update demographic details and record patient deaths sensitively
• Build, maintain and transcribe clinic templates as authorised, including standard, firewall and additional clinics
• Open, suspend, add patients to and overbook clinics on clinician authorisation, recording the authority on PAS
• Proactively fill cancelled appointment slots to reduce the impact of non-attendance
• Arrange interpreters for patients attending clinics
• Respond to referrer status enquiries and liaise with secretaries, clinicians and other hospitals
• Support the team leader with training new staff, developing policies and meeting referral-to-treatment targets
• Cover absent colleagues and co-ordinate annual leave and workload within the team
• Sort the daily post, deal with general department enquiries and report faulty equipment and low stationery

Kenntnisse

Accurate keyboard skills

Initiative

Deadline-driven

Team player

Ausbildung

Four GCSEs (A-C) or equivalent

Jobbeschreibung

Liverpool University Hospitals NHS Foundation Trust invites applications for a Patient Access Clerk at Broadgreen Hospital. The role focuses on registering patients, booking outpatient appointments and building clinic templates on the PAS system, with coverage for colleagues as needed.

The position requires GCSEs and clerical experience, with hospital or PAS experience desirable. Flexible full-time or part-time hours are available to support service continuity within the Patient Registration and