Elective Access Co-ordinator | Walsall Healthcare NHS Trust

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 21,000 - 26,000; Full time

Job summary

Walsall Healthcare NHS Trust is seeking an Elective Access Co-ordinator to join the Access team and help maximise clinic utilisation by monitoring capacity and demand in conjunction with the Access Team leader. You will require good organisational skills and be competent in Careflow, e-RS booking systems and Directory of Services.

The role demands excellent communication, a polite telephone manner, and professional conduct.

Qualifications

• Experience with Careflow, e-RS booking systems and Directory of Services.
• Good communication and telephone manner.
• Excellent English language skills.

Responsibilities

• Maximise clinic utilisation by monitoring capacity and demand with the Access Team leader.
• Monitor scheduling mailboxes and process requests in a timely manner.
• Book patients in line with local and national access targets for Cancer and RTT standards.
• Provide a professional centralised booking service for outpatient clinics and support the Access Team Leader.
• Coordinate workload for the wider team and support IPDRs, 121s and training.
• Deputise for the Elective Access Team Leader when required.

Skills

Organisation

Communication

English

Careflow

e-RS

Tools

Careflow

e-RS

Directory of Services

Job description

Elective Access Co-ordinator | Walsall Healthcare NHS Trust

The Access team is looking to recruit an enthusiastic, self-motivated Elective Access Co-coordinator to complement our existing friendly team. Your involvement in our team will help fulfil our commitment to delivering maximum clinic utilisation across the trust by monitoring capacity and demandin conjunction with the Access Team leader.

You will have good organisational skills and be able to manage your workload effectively. It is essential for you to be competent in using Careflow, e-RS booking systems and Directory of Services (update and maintenance).

We require good communication skills and an excellent telephone manner and professionalism is expected within this role at all times. You will have a good command of the English language with the ability to understand and accurately convey verbal and written information.

Mrs J Harris

01922 721172 ext 6835

• The Outpatient booking and slot utilisation coordinator is essential in maximising clinic utilisation across the trust. Monitoring Capacity and demand on behalf of the Access Team leader.


• Monitor scheduling mailboxes and process requests in a timely manner


• Using initiative to ensure patients are booked in line with local and National access targets for Cancer and Referral to Treatment standards.


• To work in the Access Team and Call Centre environment supporting the Elective Access Team Leader,to provide a professional efficient and effective centralised booking service for a variety of Outpatient Clinics ensuring KPI’s are maintained. Coordinating Administrators and call centre operatives work to ensure effective use of resources.


• To support the Elective Access Team leader, with departmental staff IPDR’s, 121’s and training sessions for the team.


• Coordinate the workload for the wider team. while accepting direction and delegation from Elective Access Team Leader and on daily priorities.


• Coordinating activities within the ERS to support the Team leader deliver effective capacity and demand


• Deputise for the elective Access Team Leader as required.


• Offer divisional support in transformation huddles and work streams.


• Responsible for communicating work plan and activities to the Access Administrators ensuring daily plan is delivered.

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.