Patient Access & Booking Centre Operations Lead

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 30,000 - 42,000; Full time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) North Wales is seeking an Assistant Manager for the Patient Access and Booking Centre. You will support the PABC Manager in daily operations, supervise Booking Clerks, and ensure patients are booked efficiently in line with waiting time targets and RTT requirements.

The role offers leadership opportunities in a dynamic healthcare setting, with focus on performance improvement, capacity planning and collaborative cross-functional work to deliver

Qualifications

• Educated to degree level or equivalent work experience.
• GCSE English and Maths completed.
• NVQ Level 4 or diploma in administrative area.
• Evidence of continuing professional development.

Responsibilities

• Assist PABC Manager in day-to-day operations and supervision of booking teams.
• Ensure patients are booked by clinical priority and RTT requirements.
• Monitor waiting lists, capacity and demand; escalate risks as needed.
• Maintain data quality and information governance standards.
• Collaborate with clinical services to maximise capacity and meet targets.
• Support service improvements and new ways of working.
• Assist with staff performance, training and appraisal processes.
• Produce and present performance information for decision-making.
• Investigate incidents and operational issues; ensure actions are followed up.
• Deputise for the PABC Manager and contribute to leadership of the service.

Skills

Statistics

Data presentation

Communication

Keyboard skills

Organisation & time management

Leadership

Performance improvement

Change management

Written & verbal skills

Initiative

Education

Degree or equivalent

GCSE English & Maths

NVQ L4 or diploma in admin

CPD / continuing professional development

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

WPAS

CITO

IRIS

WAP

Job description

Betsi Cadwaladr University Health Board (BCUHB) North Wales is seeking an Assistant Manager for the Patient Access and Booking Centre. You will support the PABC Manager in daily operations, supervise Booking Clerks, and ensure patients are booked efficiently in line with waiting time targets and RTT requirements.

The role offers leadership opportunities in a dynamic healthcare setting, with focus on performance improvement, capacity planning and collaborative cross-functional work to deliver