GP Receptionist

Primary Integrated Community Services Ltd; Ashfield; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

NHS Pension 2015 Scheme (subject to-?)

Flexible work-life balance

Free parking across many sites

Personalised induction into the公司 and

Job summary

Primary Integrated Community Services Ltd is seeking a receptionist to join our team. Experience is preferred but training will be provided. You will maintain a high level of quality reception service to visitors and support NHS-related processes within the practice.

You will respond to patient requests for appointments, explain arrangements to new patients, and manage signposting to alternative services as appropriate. A professional telephone manner and strong IT skills are essential.

Qualifications

• Strong team and interpersonal skills.
• Strong IT skills.
• First class telephone manner.
• Strong customer/patient focus.

Responsibilities

• Respond to all requests by patients requiring appointments with members of the clinical team, ensuring adherence to practice protocols for booking appointments and signposting to alternative services as appropriate.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures to add these patients to the clinical system are completed.

Skills

Teamwork

Interpersonal skills

IT skills

Telephone etiquette

Customer focus

Education

Good education standard

Job description

We are looking to recruit a receptionist to join our team experience is preferred but not essential as training will be given. You will be responsible for maintaining a high level of quality reception service to visitors and ideally will bring NHS experience to the practice.,

• You will respond to all requests by patients requiring appointments with members of the clinical team, ensuring adherence to practice protocols for booking appointments and signposting to alternative services as appropriate
• You will explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures to add these patients to the clinical system are completed. You will be able to use your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

KEY REQUIREMENTS

• A good standard of education
• Strong team and interpersonal skills
• Strong IT skills
• First class telephone manner
• Strong customer/patient focus

We offer a comprehensive package which includes:

• NHS Pension 2015 Scheme (subject to eligibility)
• Alternative government-based scheme (subject to eligibility)
• Competitive leave entitlement that includes maternity, paternity and adoption leave, study leave allowance, and sickness provisions
• Access to education and training opportunities, depending on your role (CPPE Pharmacy, NHS England Roadmap for First Contact Practitioners, apprenticeship schemes, support professional development)
• Working in a multi-disciplinary team with support from a wide variety of professionals
• A flexible approach to a work-life balance
• Cycle to work scheme (subject to eligibility)
• Access to Blue Light Card scheme
• All staff events and conferences
• Staff engagement (Wellbeing Group, EDI Network, Staff Focus group)
• Free parking across many sites
• Personalised induction into the company and job role