Patient Access Administrator

NHS Jobs; West Kirby; On-site; GBP 21,000 - 27,000; Full time

Job summary

NHS Jobs is seeking an administrative assistant to support the practice team and present a welcoming, professional image to patients and visitors. The role involves guiding people to the right service, answering calls, and handling routine admin tasks to keep the surgery running smoothly.

You will communicate effectively with patients, primary care staff, secondary care and related agencies, ensuring courteous, efficient access to care and timely information sharing.

Responsibilities

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist in the smooth running of the practice
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Job description

The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Liverpool University Hospitals NHS Foundation Trust