Patient Services & Operations Coordinator

NHS Jobs; Sheffield; On-site; GBP 21,000 - 26,000; Full time

Job summary

NHS Jobs is seeking an Operations Assistant to provide general assistance to the practice team and to project a positive, friendly image to patients and visitors, in person or by phone.

Key duties include directing patients to the correct service, handling administrative tasks, processing triage requests, managing appointments, and ensuring confidentiality of patient information. The role involves working with the Practice and wider healthcare teams to support daily operations.

Responsibilities

• Receive, assist and direct patients to the appropriate health service or professional.
• Undertake a variety of administrative duties to support the Practice and clinical staff.
• Facilitate communication between patients, Primary Care and other healthcare agencies.
• Process triage requests for appointments, visits and telephone consultations.
• Handle repeat prescriptions in line with practice guidelines via Triage.
• Maintain and monitor the Practice appointments system.
• Explain arrangements to new patients and ensure procedures are completed.
• Record amendments to patient details in the electronic record.

Job description

NHS Jobs is seeking an Operations Assistant to provide general assistance to the practice team and to project a positive, friendly image to patients and visitors, in person or by phone.

Key duties include directing patients to the correct service, handling administrative tasks, processing triage requests, managing appointments, and ensuring confidentiality of patient information. The role involves working with the Practice and wider healthcare teams to support daily operations.