Healthcare Front Desk & Admin Specialist

Cardiff and Vale University Health Board; Grove; On-site; GBP 18,000 - 23,000; Full time

Job summary

South Coast Medical Group is seeking two friendly and organised Receptionist/Administrators for The Grove Surgery and Denmark Road Medical Centre. You will be the first point of contact for patients, handling enquiries face-to-face and by phone while delivering efficient administrative support to the practice team.

The role involves scheduling appointments, registering patients, processing repeat prescriptions and maintaining accurate records.

Qualifications

• Experience in reception, administrative or customer-facing roles.
• Excellent communication skills, both face-to-face and on the phone.
• Ability to use clinical computer systems and basic IT.
• Commitment to patient confidentiality and professional conduct.

Responsibilities

• Welcomes patients and visitors and assists with enquiries.
• Answers and redirects incoming calls to appropriate team members.
• Manages appointments, home visits and patient enquiries.
• Registers new patients and updates electronic records.
• Processes repeat prescription requests per practice procedures.
• Maintains filing, scanning and general admin duties and supports the team.

Skills

Communication skills

Customer-facing experience

IT skills

Organisational skills

Confidentiality

Teamwork

Education

General education (English & Maths)

Job description

South Coast Medical Group is seeking two friendly and organised Receptionist/Administrators for The Grove Surgery and Denmark Road Medical Centre. You will be the first point of contact for patients, handling enquiries face-to-face and by phone while delivering efficient administrative support to the practice team.

The role involves scheduling appointments, registering patients, processing repeat prescriptions and maintaining accurate records.