Healthcare Receptionist & Admin Coordinator

Rosemead Surgery; Thatcham; On-site; GBP 20,000 - 26,000; Full time

Job summary

Rosemead Surgery in Thatcham is seeking a Receptionist/Administrator to support daily operations, greet patients, manage calls and direct requests to the appropriate clinician. You will maintain the appointment system using EMIS, handle appointment bookings, visits, telephone consultations and processing repeat prescriptions.

The role requires excellent communication, ability to stay calm under pressure, and prior experience in general practice; confidentiality and NHS Pension awareness are

Qualifications

• Excellent communication skills and a passion for helping people.
• Experience in general practice is advantageous.
• Knowledge of the EMIS Clinical System is preferred.

Responsibilities

• Greet visitors and manage front-desk reception professionally.
• Manage telephone calls and direct requests to the appropriate clinician.
• Maintain and monitor the practice appointment system.
• Process appointment requests, visits and telephone consultations.
• Process repeat prescriptions in line with practice guidelines.
• Support clinical staff with administrative tasks.

Skills

Communication skills

Calm under pressure

EMIS knowledge

General practice experience

Tools

EMIS Clinical System

Job description

Rosemead Surgery in Thatcham is seeking a Receptionist/Administrator to support daily operations, greet patients, manage calls and direct requests to the appropriate clinician. You will maintain the appointment system using EMIS, handle appointment bookings, visits, telephone consultations and processing repeat prescriptions.

The role requires excellent communication, ability to stay calm under pressure, and prior experience in general practice; confidentiality and NHS Pension awareness are