Complaints, Risk & Governance Co-ordinator

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 21,000 - 27,000; Full time

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking an organised administrator to support the Cancer, Diagnostics & Clinical Support Division. You will help manage complaints, risks and incidents, liaising between teams to resolve issues and ensure governance runs smoothly.

The role involves tracking activity, supporting timely responses and learning activities, and administering key meetings using core information systems.

Qualifications

• Significant administrative experience.
• Highly organised and motivated individual.

Responsibilities

• Support Divisional and Business Unit teams to manage complaints, risks and incidents.
• Liaise between professionals and departments to unblock issues and ensure governance processes run smoothly.
• Track activity and requests accurately.
• Support timely responses and learning activities.
• Administer key meetings and use essential systems to monitor information.

Job description

We are looking for a highly organised and motivated person with significant administrative experience to join us. This role will support our Divisional and Business Unit teams to manage complaints, risks and incidents. The successful candidate will play a significant role in liaising between professionals and departments, helping processes to work smoothly, unblocking issues and ensuring key aspects of governance function well. This post is located in the Cancer, Diagnostics & Clinical Support Division (CDCS)., Track activity and requests accurately. Problem solving including allocations and delays Support timely responses Support learning activity Administer key meetings Use of key systems to produce and monitor information
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.