Administration Assistant (Outpatients)

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Development opportunities

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is recruiting for outpatient administration roles. Posts are full-time (37.5 hours/week), typically Mon-Fri 08:00–18:00, with a focus on administrative and customer service duties to support patient care.

You will bring a background in administration or customer service, good telephone manners, and strong attention to detail. Flexibility and teamwork are highly valued as you may work across sites to meet service needs within the NHS.

Qualifications

• Background in administration or customer service.
• Good telephone manner and attention to detail.
• Self-motivation and being a good team player.
• Willing to work flexibly to meet the needs of our services.
• Routinely on the same site, or wider if required.

Responsibilities

• Provide administrative and customer service support for outpatient teams.
• Answer telephone calls with a professional manner and assist with appointment scheduling.

Skills

Administration

Customer service

Telephone manner

Attention to detail

Team player

Self-motivation

Flexibility

NHS values

Job description

We currently have vacancies within our Outpatient Administration teams at the Royal Derby Hospital. Our posts are 37.5 hours per week, Mon - Fri between the hours of 08.00 - 18.00.

You will have a background, in administration or customer service, a good telephone manner and have attention to detail. Self-motivation and being a good team player are further attributes that we value. You will strive to have the desire to work in the NHS to support delivering great patient care. You will be expected to work flexibly to meet the needs of our services. Routinely on the same site, or wider if you would welcome that to further your experiences.

This is a great time to join University Hospitals of Derby & Burton NHS Foundation Trust(UHDB). We are currently undergoing a significant period of change that will enable us to deliver an even greater service to our patients. Our ambition to be sector leaders in new models of administration, allowing us to continue to absorb growing demand and significantly increase our digital capability, whilst improving patient experience, ensuring they are in the hands of our brilliant people. As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people, and local partners in achieving the best of health for the local population and the communities in which they live. UHDB is one of the largest employers in the region. As an 'anchor' organisation we play a wider role in society; setting an example in partnership with other large local employers across the public and private sector seeking to promote inclusion, raise the aspirations and prospects of young people, be a good employer and a major contributor to the local economy., As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.