Neurosurgery Patient Pathway Coordinator

Bristol NHS Foundation Trust; West of England; On-site; GBP 26,000 - 34,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a Patient Pathway Co-ordinator for the Neurosurgery service. The role involves coordinating patient pathways from referral through treatment to follow-up, and managing RTT targets to ensure timely access to care.

You will work with clinicians and administrative colleagues to schedule appointments, admissions and theatre activity, while maintaining high data quality in Careflow PAS and related systems.

Qualifications

• Excellent keyboard and computer skills required.
• Education to GCSE English standard or equivalent.
• Training will be provided for BNSSG Patient Access Policy and computerised patient administration systems.

Responsibilities

• Coordinate patient pathways from referral to treatment and follow-up in Neurosurgery.
• Manage outpatient and inpatient waiting lists in line with RTT targets and policy.
• Schedule outpatient appointments, admissions and theatre activity; support pre-operative assessment.
• Ensure data quality and input onto the Patient Administration System (e.g. Careflow PAS).
• Collaborate with clinicians, admin teams, GPs, patients and relatives; escalate issues as needed.

Skills

Keyboard skills

Team working

Patient communication

Attention to detail

Judgement and problem solving

IT skills

Team player

Willingness to learn IT

Education

GCSE English

Tools

Microsoft Office

Job description

Education/Training/Qualifications

Essential criteria

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job Overview

The Patient Pathway Coordinator is responsible for the effective coordination and administration of patient pathways within the Neurosurgery service, from referral through to treatment and follow-up care.

The post holder will manage outpatient and inpatient waiting lists in line with national access standards, including Referral to Treatment (RTT) targets, and the Trust’s Patient Access Policy. This includes ensuring patients are scheduled appropriately to support timely access to care and optimal use of clinical capacity.

The role involves coordinating patient pathways for a team of clinicians, including booking outpatient appointments, arranging admissions, supporting pre-operative assessment processes, and scheduling theatre activity. The post holder will ensure all elements of the pathway are managed proactively to avoid delays and support positive patient outcomes.

The Patient Pathway Coordinator will act as a key point of contact within the service, liaising closely with clinical teams, administrative colleagues, other departments, general practitioners, patients, and relatives. The role requires a professional and patient-focused approach to communication at all times.

The post holder will be expected to use initiative and sound judgement to prioritise workload, resolve routine pathway issues, and elevate complex concerns appropriately to senior staff, including the Support Manager or Performance and Operations Manager.

Main duties of the job

An exciting opportunity has arisen to join the Neurosurgery and Spinal Surgery Service as an Patient Pathway Co-ordinator.

This role requires the identification of capacity pressures within the service and contribute to the effective management of waiting lists, escalating risks to delivery of access targets as required.

The role also includes responsibility for ensuring high standards of data quality. This includes the accurate and timely input of patient information onto the Patient Administration System (e.g. Careflow PAS), maintaining RTT pathways, and ensuring activity is recorded correctly to support performance monitoring and income processes.

Managing multiple waiting lists for clinicians to ensure patients are booked correctly and in accordance with RTT and Cancer Wait Times.

The Role Requires

• Excellent problem-solving skills to resolve scheduling conflicts with clinical priorities.
• Ability to prioritise workload effectively in a fast-paced environment.
• Strong organisational skills to manage complex pathways and multiple stakeholders.
• Attention to detail to maintain accurate records and meet national targets.
• Effective communication skills for liaising with clinicians, administrative teams, and patients.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed Job Description And Main Responsibilities

An exciting opportunity has arisen to join the Neurosurgery and Spinal Surgery Service as an Patient Pathway Co-ordinator.

This role requires the identification of capacity pressures within the service and contribute to the effective management of waiting lists, escalating risks to delivery of access targets as required.

The role also includes responsibility for ensuring high standards of data quality. This includes the accurate and timely input of patient information onto the Patient Administration System (e.g. Careflow PAS), maintaining RTT pathways, and ensuring activity is recorded correctly to support performance monitoring and income processes.

Managing multiple waiting lists for clinicians to ensure patients are booked correctly and in accordance with RTT and Cancer Wait Times.

Person specification

Education/Training/Qualifications

Essential criteria

• Excellent keyboard and computer skills
• Training will be provided for BNSSG Patient Access Policy and computerised patient administration system
• Education to GCSE English Standard or equivalent

Work Experience

Essential criteria

• Experience of working in a multi-disciplinary or busy team environment
• Experience of working under pressure
• Experience of talking to patients/service users
• Good attention to detail and completion of tasks to deadlines
• Ability to exercise judgement whilst problem solving and seeking advice appropriately

Desirable criteria

• Experience of working in the NHS or similar organisation
• Experience of working to protocols and procedures
• Experience of staff scheduling to cover needs of the service

Knowledge/Skills/Abilities

Essential criteria

• Full working knowledge of Microsoft Office, including Outlook, Email and Word
• Understanding of patient confidentiality and data protection (inc HFEA if required)
• Ability to establish new working systems and patterns

Desirable criteria

• Working knowledge of relevant hospital systems
• Knowledge of the Trusts Policies and Procedures
• Understanding of medical terminology

Personal Qualities/Special Circumstances

Essential criteria

• Professional and flexible to complete individual tasks
• Excellent team player
• Act on information received and deal with enquiries appropriately
• Willingness and ability to learn new IT skills and technology

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Important

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.