Assistant Patient Pathway Coordinator

Kingston Hospital; Royal Borough of Kingston upon Thames; On-site; GBP 31,000 - 32,000; Full time

Job summary

Kingston Hospital in Kingston Upon Thames is seeking an administrative post holder to manage patients' pathway of care from referral to discharge. The role is fixed-term until February 2027 and involves providing support within a multi-disciplinary team to ensure a smooth patient journey.

You will handle referrals, monitor RTT metrics, maintain stock, and participate in training. NHS experience and strong data skills are essential for success.

Qualifications

• GCSEs in English and Maths, grades A-C.
• Experience using Microsoft Office (Word and Excel).
• Exceptional customer service background.
• Experience of working in the NHS or healthcare setting.

Responsibilities

• Process and log all referrals in line with Trust Access Policy and specialty SOP.
• Use the 18 weeks RTT to manage outpatient and elective patient journeys.
• Ensure Trust service standards for elective admissions are met.
• Liaise with medical records regarding availability of notes as appropriate.
• Provide reciprocal cover for administrative team during annual leave/sickness absence.

Skills

Accurate data entry

Attention to detail

Customer service

Education

GCSE English & Maths (A-C)

Tools

Microsoft Office

Job description

Site Kingston Hospital Town Kingston Upon Thames Salary £30,630 - £32,346 per annum inclusive HCAS (Outer) Salary period Yearly Closing 09/11/2026 23:59

Job overview

The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

This is Fixed Term Post until February 2027

Main duties of the job

• Process and log all referrals in line with Trust Access Policy and specialty SOP

• To use the 18 weeks referral to treatment (RTT) to manage all outpatient and elective patient journeys.

• Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to speciality

• To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries

• Ability to analyse and extract complex data sets from a number of different sources.

• Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales.

• Work collaboratively as part of an integrated team.

• Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role.

• Maintain stock control such as stationery, clinical supplies, equipment and uniforms.

• Participate in the induction and training of all new members of staff.

• To liaise with medical records with regard to availability of medical notes as appropriate.

• Provide reciprocal cover for administrative team during annual leave and sicknessabsence.

• Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.

• To attend all statutory and mandatory training as and when required to do so

Continued on attached JD...

Working for our organisation

Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated “Outstanding” for overall quality and leadership by the national Care Quality Commission regulator.

We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.

Detailed job description and main responsibilities

***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification***

NB: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.

Qualifications

• GCSE or equivalent in English and Maths, grades A-C

Experience

• Experience of using Microsoft Office, including Word and Excel

• Exceptional customer service background

• Experience of working in the NHS or healthcare setting

Skills

• Accurate data entry, typing and checking skills

• Pays attention to detail

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.