Senior Admin Lead

The Methodist Church in Britain; London Borough of Islington; In loco; GBP 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

London High Cost Area Supplement (HCAS

Descrizione del lavoro

Whittington Hospital NHS Trust seeks a senior admin lead to manage patient pathway coordinators and administrative staff. The role focuses on keeping patients moving through the clinical pathway, improving information access, and handling patient enquiries and complaints.

Responsibilities include line management, data collation, reception cover, and arranging staff rotas. NHS office experience and strong organisational skills are essential.

Competenze

• Minimum of 5 GCSEs or equivalent, including English and Mathematics.
• Experience in a busy NHS office or busy office environment.
• Strong organisation and computer skills.

Mansioni

• Day-to-day supervision and performance management of patient pathway coordinators and administrative staff.
• Support patients through their clinical pathway to ensure prompt treatment and clear information.
• Act as escalation point for colleagues in the pathway and admin teams.
• Investigate and respond to complaints.
• Collate referral data from GP, E-Referrals and ICE.
• Monitor team inboxes and ensure tasks are completed on time.
• Arrange cover for consultants and track leave to rebook clinics.
• Provide reception desk support when required.
• Order and monitor stationery and office equipment.
• Disseminate information across the department or hospital as directed.
• Attend departmental meetings and take minutes and actions.
• Prioritise workload to meet deadlines and contribute to system improvements.

Conoscenze

Computer literacy

Organisation

Communication

Teamwork

Interdepartmental collaboration

Formazione

GCSEs including English and Mathematics

Strumenti

MS Word

MS Excel

Database software

Descrizione del lavoro

This fixed-term post runs for ten months and puts a senior admin lead in charge of the patient pathway coordinators and administrative staff at Whittington Hospital NHS Trust. The work centres on keeping patients moving through their clinical pathway without delay, improving how information reaches them and handling their enquiries and complaints. The role combines line management with hands‑on tasks such as collating referral data, covering the reception desk and arranging cover when consultants are on leave. Experience of a busy NHS office, along with strong organisation and computer skills, decides fit.

What the job involves

• Day‑to‑day supervision, line management and performance of patient pathway coordinator and administrative support staff
• Support patients through their clinical pathway so treatment is prompt, with clear communication and easy access to information
• Act as the point of escalation for patient pathway coordinator and administrative colleagues
• Investigate and respond to complaints
• Collate referral data from GP, E-Referrals and ICE
• Monitor team email inboxes to confirm tasks are completed
• Track consultant leave to arrange cover, cancel clinics and rebook patients
• Support the reception desk when required
• Order and monitor stationery and office equipment
• Disseminate information across the department, directorate or hospital as directed
• Attend departmental meetings and take minutes and actions
• Prioritise own workload to tight deadlines and contribute to continuous evaluation of systems

Qualifications

• Minimum of 5 GCSEs or equivalent, including English and Mathematics

Experience

• Working in a busy office or NHS environment
• Uses own initiative
• Works alone or as part of a team

Skills & knowledge

• Computer literacy in word processing, spreadsheets and databases
• Excellent organisation and prioritisation
• Excellent verbal and written communication
• Strong team working and team building
• Works well with colleagues and other staff disciplines

Nice to have

• Full range of administrative and organisational policies and procedures, gained through training or equivalent experience to degree level
• Management experience

What’s offered

• London High Cost Area Supplement (HCAS) included in the stated salary