Pathway Co-Ordinator Team Lead

NHS Jobs; Dorking; Sur place; GBP 45 000 - 65 000; Plein temps

Résumé du poste

NHS Jobs Lead Pathway Coordinator role to manage and develop the Pathway Coordinator team, ensuring smooth administrative flow from referral to discharge. The post holder provides leadership, decision making, escalation support for complex pathways and clinical queries, and champions confidentiality and professionalism.

You will oversee day-to-day operations, drive service improvement, and work with the Outpatients Management Team to meet KPIs and SLAs while supporting recruitment, training, and

Qualifications

• Strong people-management skills required.
• Initiative and sound judgement expected.
• Ability to maintain confidentiality and professionalism.

Responsabilités

• Provide daily leadership and oversight for the Pathway Coordinator team.
• Act as escalation point for complex patient cases or operational issues.
• Oversee HR processes including attendance, leave, appraisals, probation reviews, performance management, mentoring and wellbeing.
• Prepare clinical documentation for clinicians to ensure clinicians have all relevant information, including imaging, diagnostic results, clinical notes, and previous correspondence available.
• Review new patient appointments, extracting relevant information from the referral and ensuring medical history and prior investigations are accurately documented.
• Chase outstanding results, reports, or documentation with GPs, hospitals, and third-party providers, monitoring and updating wait lists.
• Track patient progress through the entire pathway, identifying delays, resolving issues, and ensuring all steps are completed.

Connaissances

People management

Leadership

Coaching

Communication

Description du poste

JOB SUMMARY

The Lead Pathway Coordinator manages, supports, and develops the Pathway Coordinator team, ensuring the smooth running of all administrative elements of the patient journey from referral to discharge. The post holder oversees both day-to-day operations and longer-term service improvement, ensuring the team delivers a high-quality, efficient, and patient-focused service. The role incorporates all core responsibilities of the Pathway Coordinator position while providing leadership, decision making, and escalation support for complex pathways, clinical queries, and operational challenges. The post holder must demonstrate strong people-management skills, initiative, and sound judgement while maintaining the highest levels of confidentiality and professionalism.

DUTIES AND RESPONSIBILITIES OF THE POST

Team Leader Duties:

• Provide daily leadership and oversight for the Pathway Coordinator team, ensuring equitable allocation of workload and adherence to service priorities.
• Act as the primary escalation point for complex patient cases or operational issues, supporting staff to resolve pathway challenges.
• Oversee HR processes including attendance monitoring, managing leave requests, appraisals, probation reviews, performance management, mentoring and supporting wellbeing.
• Lead team meetings, ensuring clear communication of priorities, updates, and changes in process.
• Support recruitment, induction, and mentoring of new staff members.
• Ensure the team works to achieve KPIs and SLAs set by the Outpatients Management Team, DHC Board, or commissioning bodies.
• Conduct incident reviews and investigations as required, ensuring learning is shared and improvements implemented.
• Promote continuous improvement and contribute to the development, review, and implementation of new processes, and streamlining of existing processes.
• Anticipate operational pressures (clinic volume, staffing gaps, seasonal surges) and plan accordingly.
• Foster a positive, supportive, and solution focused team culture.
• Encourage staff development through coaching, feedback, and recognition of good practice.
• Promote a can-do attitude and model resilience and professionalism.

Pathway Role duties:

• Prepare clinical documentation for clinicians to ensure clinicians have all relevant information, including imaging, diagnostic results, clinical notes, and previous correspondence available.
• Review new patient appointments, extracting relevant information from the referral and ensuring medical history and prior investigations are accurately documented.
• Review followup appointment information, confirming that recommended investigations have been completed and results are available.
• Process postclinic documentation promptly, taking appropriate actions.
• Review internal and external diagnostic results, updating records and taking required actions such as communicating the results to the referring parties, scheduling followup appointments or removing patients from waiting lists.
• Identify urgent or clinically significant findings and elevate to clinicians immediately, following agreed processes.
• Chase outstanding results, reports, or documentation with GPs, hospitals, and thirdparty providers, monitoring and updating wait lists.
• Track patient progress through the entire pathway, identifying delays, resolving issues, and ensuring all steps are completed.
• Support the coordination and processing of imaging requests

General Duties:

• Maintain strong working relationships with clinicians, internal departments, and external providers.
• Work autonomously while contributing positively to team workflow and overall service quality.
• Manage shared email inboxes and electronic task lists, ensuring timely and accurate processing.
• Maintain accurate electronic patient records and audit trails, including uploading results, updating wait lists, documenting communication, and recording follow-up actions.
• Undertake any other reasonable duties as commensurate with the nature of this role.

WORK SETTING AND REVIEW

The post holder is expected to manage their own workload and team responsibilities with autonomy, maintaining confidentiality at all times. Decisions should support efficient service delivery, with escalation to management or clinicians when appropriate.

CONFIDENTIALITY

The post holder must maintain strict confidentiality in accordance with the Data Protection Act 1998, Caldicott principles, and organisational policy.

Appointment to this role is subject to a satisfactory Standard DBS check. Any information disclosed will be considered fairly and only where relevant to the requirements of the role. We screen and shortlist suitable candidates as applications are received. We reserve the right to close this vacancy early and without notice if we fill the position; we encourage early applications to avoid disappointment.