Patch-Lead Housing Services Co-ordinator

Thirteen Group; Hull and East Yorkshire; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Annual leave 28–31 days

Birthday day off

Bank holidays on top of leave

Pension contributions up to 17%

Health and wellbeing support

Discount and reward platform

Buy/sell annual leave

Job summary

Thirteen Group is seeking a Housing Co-ordinator to manage a patch of around 350 homes and handle tenant enquiries. The role involves ensuring rent is collected and homes are let promptly, while addressing anti-social behaviour and neighbourhood issues.

You will work with customers and local partners to resolve issues quickly, making decisions that improve neighbourhood outcomes. Expect to travel between local and head office locations as needed and be present on patch two to three times weekly.

Qualifications

• Strong customer service skills.
• Relationship-building with customers and colleagues.
• Ability to influence and negotiate.
• Confident handling of challenging conversations with firmness and respect.
• Dynamic and energetic; willingness to try new approaches.
• Ability to exceed performance targets.

Responsibilities

• Manage a patch of around 350 homes and handle tenant enquiries.
• Ensure rent is paid and properties are let quickly to maximise income.
• Help resolve anti-social behaviour and neighbourhood issues.
• Work with customers and local partners to resolve issues quickly.
• Make business decisions that have a lasting positive impact on neighbourhoods.
• Be present on patch two to three times a week; travel to offices as required.

Skills

Customer service

Relationship building

Negotiation

Conflict resolution

Proactive thinking

Targets/excellence

Job description

Thirteen Group is seeking a Housing Co-ordinator to manage a patch of around 350 homes and handle tenant enquiries. The role involves ensuring rent is collected and homes are let promptly, while addressing anti-social behaviour and neighbourhood issues.

You will work with customers and local partners to resolve issues quickly, making decisions that improve neighbourhood outcomes. Expect to travel between local and head office locations as needed and be present on patch two to three times weekly.