Housing Officer – Patch Manager (Hybrid, Travel Friendly)

Niyaa People; Highweek; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Niyaa People is recruiting on behalf of a housing association for an experienced Housing Officer to join the team on a temporary basis in Newton Abbot. The role focuses on managing a general needs housing patch and delivering a resident-focused tenancy management service.

You will work on a defined patch across general needs properties, handling tenancy matters, rent arrears, ASB, safeguarding, and providing support to vulnerable residents.

Qualifications

• Experience with general needs housing patches and tenancy management best practices.
• Strong knowledge of tenancy legislation and enforcement procedures.
• Experience dealing with rent arrears, breaches, and safeguarding concerns.
• Ability to support vulnerable residents and refer to appropriate services.

Responsibilities

• Manage a general needs housing patch and maintain regular contact with residents.
• Handle tenancy matters from sign-up through sustainment and enforcement as needed.
• Address rent arrears, breaches and other tenancy-related issues.
• Investigate and manage anti-social behaviour and nuisance cases.
• Carry out tenancy visits, inspections and property checks.
• Support vulnerable residents and identify referral pathways.
• Collaborate with income, repairs, ASB, safeguarding and allocations teams.
• Liaise with local authorities and external partners as required.
• Take appropriate action to ensure effective tenancy management.
• Maintain accurate records and progress casework within timescales.
• Support wider tenancy sustainment and neighbourhood management objectives.

Skills

Housing policy knowledge

Tenancy management

ASB handling

Vulnerable residents support

Education

Social housing sector experience

Job description

Niyaa People is recruiting on behalf of a housing association for an experienced Housing Officer to join the team on a temporary basis in Newton Abbot. The role focuses on managing a general needs housing patch and delivering a resident-focused tenancy management service.

You will work on a defined patch across general needs properties, handling tenancy matters, rent arrears, ASB, safeguarding, and providing support to vulnerable residents.