Passenger Transport Administration Assistant

Instagram; North East; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Hybrid working

27 days annual leave

Local Government Pension Scheme

Job summary

An Administration Assistant role within a busy passenger transport service offers varied daily responsibilities and a chance to contribute to high-quality administrative support. You will process invoices, handle concessions and manage live bookings across multiple lines, while supporting the Contracts Team with procurement and monitoring of transport arrangements.

We are seeking an enthusiastic, reliable team player with good IT skills, attention to detail and the ability to work under

Qualifications

• NVQ Level 2 in Business Administration or working towards within 6 months.
• Excellent communication and interpersonal skills.
• Organised, flexible and able to manage changing priorities.
• Able to work under pressure and meet deadlines.
• High level of accuracy and attention to detail.
• Good IT skills and confidence with computer systems.
• Able to work independently.
• Enjoy working as part of a team.

Responsibilities

• Raise and process invoices and payments.
• Administer concessionary travel applications.
• Handle live bookings across multiple passenger transport lines.
• Support the Contracts Team with the administration, procurement and monitoring of transport arrangements for school travel and social care.
• Provide general administrative support across the team.
• Take on a variety of other administrative duties as required.

Skills

Communication skills

Interpersonal skills

Organised

IT skills

Work independently

Team player

Under pressure

Education

NVQ Level 2 Admin

Tools

MS Office

Job description

This is a varied and rewarding role where you will play an important part in ensuring the smooth and efficient delivery of passenger transport services. WHAT IS INVOLVED? As an Administration Assistant, you will provide a high-quality administrative service across a range of passenger transport activities. Your duties will include:

• Raising and processing invoices and payments.
• Administering concessionary travel applications.
• Handling live bookings across multiple patient transport lines.
• Supporting the Contracts Team with the administration, procurement and monitoring of transport arrangements for school travel and social care.
• Providing general administrative support across the team.
• Taking on a variety of other administrative duties as required.

No two days are likely to be the same, so this is an ideal opportunity for someone who enjoys a busy, varied working environment.

We are looking for an enthusiastic and reliable team player who takes pride in delivering excellent customer service.

• Hold an NVQ Level 2 in Business Administration (or equivalent), or be currently working towards the qualification and within 6 months of completing it.
• Have excellent communication and interpersonal skills.
• Be well‑organised, flexible and able to manage changing priorities.
• Work calmly and effectively under pressure and meet tight deadlines.
• Have a high level of accuracy and attention to detail.
• Have good IT skills and confidence using computer systems.
• Be able to work independently, using your own initiative.
• Enjoy working as part of a supportive and dedicated team.

Please refer to the attached Person Specification for the full essential and desirable criteria for the role.

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.