Passenger Transport Administration Assistant

Durham County Council; Spennymoor; Hybrid; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Hybrid working

Local Government Pension Scheme

27 days annual leave

Job summary

Durham County Council is seeking two Administration Assistants to join the Business Services team, supporting the Passenger Transport Team. One role is permanent and full-time, the other temporary and full-time, with hybrid working where applicable.

You will provide high-quality admin across passenger transport, including invoicing, concessionary travel applications, bookings, and contracts support, contributing to efficient service delivery.

Qualifications

• NVQ Level 2 in Business Administration or working towards it within 6 months.
• Excellent communication and interpersonal skills.
• Well-organised and able to manage changing priorities.
• Calm under pressure with high accuracy and attention to detail.
• Good IT skills and confident using computer systems.

Responsibilities

• Raising and processing invoices and payments.
• Administering concessionary travel applications.
• Handling live bookings across multiple patient transport lines.
• Supporting Contracts Team with administration, procurement and monitoring of transport for school travel and social care.
• Providing general administrative support across the team.
• Taking on other administrative duties as required.

Skills

NVQ Level 2 in Business Administration

Excellent communication skills

Organised and able to manage priorit

Ability to work under pressure

Education

NVQ Level 2 in Business Administration

Tools

IT systems proficiency

Job description

We are delighted to offer an exciting opportunity for 2 Administration Assistants to join our dedicated Business Services team, supporting the Passenger Transport Team.

1 x Full time Permanent

1 x Full time Temporary

This is a varied and rewarding role where you will play an important part in ensuring the smooth and efficient delivery of passenger transport services.

WHAT IS INVOLVED?

As an Administration Assistant, you will provide a high-quality administrative service across a range of passenger transport activities.

Your duties will include:

• Raising and processing invoices and payments.
• Administering concessionary travel applications.
• Handling live bookings across multiple patient transport lines.
• Supporting the Contracts Team with the administration, procurement and monitoring of transport arrangements for school travel and social care.
• Providing general administrative support across the team.
• Taking on a variety of other administrative duties as required.

No two days are likely to be the same, so this is an ideal opportunity for someone who enjoys a busy, varied working environment.

WHAT WILL I NEED?

We are looking for an enthusiastic and reliable team player who takes pride in delivering excellent customer service.

You will need to:

• Hold an NVQ Level 2 in Business Administration (or equivalent), or be currently working towards the qualification and within 6 months of completing it.
• Have excellent communication and interpersonal skills.
• Be well-organised, flexible and able to manage changing priorities.
• Work calmly and effectively under pressure and meet tight deadlines.
• Have a high level of accuracy and attention to detail.
• Have good IT skills and confidence using computer systems.
• Be able to work independently, using your own initiative.
• Enjoy working as part of a supportive and dedicated team.

Please refer to the attached Person Specification for the full essential and desirable criteria for the role.

INTERVIEWS

Interviews will be held 23rd/24th September 2026.

Weoperatea guaranteed interview scheme for applicants that can show they meet all the essential criteria and haveindicatedthey have a disability, are a looked after young person, careleaveror a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.