Passenger Transport Administration Assistant (Full Time)

New Start; North East; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

Durham County Council in Durham is inviting applications for two Administration Assistants to join the Passenger Transport Team within the Business Services division. The roles are full-time (Permanent and Temporary) and involve delivering high-quality administrative support across passenger transport activities.

You will raise invoices, administer concessionary travel applications, manage live bookings, support procurement, and provide general team support, with a busy, varied workload and

Qualifications

• NVQ Level 2 in Business Administration (or equivalent) or working towards it (within 6 months).
• Excellent communication and interpersonal skills.
• Be well-organised, flexible and able to manage changing priorities.
• Work calmly under pressure and meet tight deadlines.
• High level of accuracy and attention to detail.
• Good IT skills and confidence with computer systems.
• Able to work independently and as part of a team.

Responsibilities

• Raising and processing invoices and payments.
• Administering concessionary travel applications.
• Handling live bookings across multiple passenger transport lines.
• Supporting the Contracts Team with administration, procurement and monitoring of transport arrangements for school travel and social care.
• Providing general administrative support across the team.
• Taking on a variety of other administrative duties as required.

Skills

Communication

Organisational skills

IT literacy

Teamwork

Independence

Prioritisation

Education

NVQ Level 2 in Business Administration

Job description

Jobs

Passenger Transport Administration Assistant

More Information

Salary

Grade 4 (£26,427 - £27,709)

Expires

16/09/2026

Location

Durham, Durham

Job Type

Full Time

We are delighted to offer an exciting opportunity for 2 Administration Assistants to join our dedicated Business Services team, supporting the Passenger Transport Team.

1 x Full time Permanent

1 x Full time Temporary

This is a varied and rewarding role where you will play an important part in ensuring the smooth and efficient delivery of passenger transport services.

WHAT IS INVOLVED?

As an Administration Assistant, you will provide a high-quality administrative service across a range of passenger transport activities.

Your duties will include:

• Raising and processing invoices and payments.
• Administering concessionary travel applications.
• Handling live bookings across multiple patient transport lines.
• Supporting the Contracts Team with the administration, procurement and monitoring of transport arrangements for school travel and social care.
• Providing general administrative support across the team.
• Taking on a variety of other administrative duties as required.

No two days are likely to be the same, so this is an ideal opportunity for someone who enjoys a busy, varied working environment.

We encourage you to contactNatalie Ellison |[e-mail] arrange an informal discussion about the role.

WHAT WILL I NEED?

We are looking for an enthusiastic and reliable team player who takes pride in delivering excellent customer service.

You will need to:

• Hold an NVQ Level 2 in Business Administration (or equivalent), or be currently working towards the qualification and within 6 months of completing it.
• Have excellent communication and interpersonal skills.
• Be well‑organised, flexible and able to manage changing priorities.
• Work calmly and effectively under pressure and meet tight deadlines.
• Have a high level of accuracy and attention to detail.
• Have good IT skills and confidence using computer systems.
• Be able to work independently, using your own initiative.
• Enjoy working as part of a supportive and dedicated team.

Please refer to the attached Person Specification for the full essential and desirable criteria for the role.

INTERVIEWS

Interviews will be held 23rd/24th September 2026.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefitson ourwebsite .

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.

Company: Durham County Council

Salary: Grade 4 (£26,427 - £27,709)

Location: Durham, Durham

Sector: Corporate Services

Sector: Administration

Job Role: Administrator