Operational Support Agent

APCOA PARKING UK; Greater London; Hybrid; GBP 17.000 - 24.000; Vollzeit

Zusammenfassung

APCOA Parking UK is seeking an Operational Support Agent for full-time day and night shifts (7am–7pm) near Heathrow. The role involves front-desk customer interactions, parking payments, and basic maintenance of equipment.

You must be 21+, hold a UK driving license, and have strong English and customer service skills. The position offers a dynamic, fast-paced environment with opportunities for progression within a company that values its people.

Qualifikationen

• Excellent customer service skills required.
• Team player with good communication skills.
• Valid UK driving license required.
• Must be 21 or over.
• Good command of English.

Aufgaben

• Carry out basic maintenance of payment machines, barriers and other equipment.
• Ensure vehicle park patrols are conducted per site KPI’s.
• Complete report sheets and logs in full as instructed.
• Report to line manager any service issues or irregularities.
• Maintain deportment and represent the company positively at all times.
• Work at reception desk handling customer payments, pre-bookings and cash handling.
• Ensure high level of customer care throughout shifts.
• Assist with car park cleaning including litter picking and cleaning of public areas.
• Enforce parking rules within the car parks.
• Comply with Transport Regulations, Company Procedures, Health & Safety Law and HAL Regulations.

Kenntnisse

Customer service

Team player

Communication skills

English language

Time management

Reliability

Safety-conscious

Two-way radio

Lone working

Driving license

Jobbeschreibung

The Role

Operational Support Agent – Full Time – Days and Nights - 7am until 7pm - £14.80 per hour

Do you have excellent customer service skills?

Are you a team player?

Do you have good communication skills?

Do you have a valid UK Driving License?

Are you over 21?

If you answered yes to these questions, then read on!

As an Operational Support Agent, you will contribute to a passionate and friendly team working in a fast-paced setting. You will get given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go beyond the plate.

Could you bring your spark to our Team? Here's what you need to know before applying:

Main duties include:

• To carry out relevant basic maintenance of payment machines, entry and exit barriers and other company equipment


• To ensure that patrols are carried out at all times in accordance with the sites KPI’s


• To complete report sheets or any other log sheets, in full and as instructed


• To report to your line manager any element of car park service that might compromise the level of service we wish to achieve as well as any irregularities.


• To maintain a standard of deportment and behaviour that will always represent the company in the best possible manner


• To work at the reception desk dealing with customer payments, pre-bookings and using credit card machines and cash handling.


• To ensure a consistently high level of customer care


• To assist with the cleaning of the car park including litter picking and cleaning of all public areas.


• To carryout Enforcement within the Car Parks


• To comply with Transport Regulations, Company Procedures, Health & Safety Law and HAL Regulations.

What you'll bring:

• Flexibility to work in all areas of Heathrow across the business.


• Willingness to work overtime should the need arise.


• Good command of the English language.


• Excellent Customer Service skills.


• Ability to use a two-way radio – (Training will be given).


• Must be able to work as part of a team and also lone working.


• Knowledge of Heathrow Airport plus local area would be an advantage.


• A valid UK Driving licence

So, could you be our Ideal Candidate?

Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?

Are you able to take initiative and make choices that are right for our customers?

Do you have a desire to succeed in your role?

We are looking for an excellent team player with great communication skills. Someone who possesses the skills to work under pressure. So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then . We'd love to hear from you!

You must be 21 and over to apply.