Passenger Experience & Station Support (Free Travel)

Northern; Stockport; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free Travel: Unlimited travel for you,

Pension Scheme: 1.5x top-up

Enhanced family benefits

Cycle to Work Scheme

Electric Car Scheme

Exclusive Discounts

Employee Assistance Programme

Training and Career Development

Northern Lights/Northern Sparks Awards

Job summary

Northern is seeking a Customer Relations Assistant at Reddish North to join our station teams in the Central Region. You will provide essential support and information to customers, ensuring journeys run smoothly from start to finish.

This full-time role requires a passion for service, strong communication, and IT literacy. You’ll work shifts including evenings and weekends, with a guaranteed Sunday rest day when not rostered.

Qualifications

• A genuine passion for delivering exceptional customer service.
• Excellent communication skills, both written and verbal.
• Strong IT literacy and the ability to learn new systems.
• Confidence to work independently and handle responsibility.
• Willingness to work shifts, including evenings and weekends, with flexibility around rosters that can change.
• Commitment to working as part of a General Purpose Relief (GPR) team.
• A Guaranteed Sunday Rest Day (GPR) - unless rostered to work that day.

Responsibilities

• Be the go-to person for customer advice on journey times, service delays, tickets, fares, and reservations
• Ensure our stations remain safe, clean, and welcoming at all times
• Ticket Sales & Issuing
• Handle challenging or complex customer queries with confidence and care
• Maintain compliance through internal checks and procedures
• Passenger Assistance support
• Oversee ticketing, stores, and leaflet stock levels
• Manage station finances, including cash handling and preparing for banking
• Provide vital support during service disruption to minimise customer impact
• Ensure all station promotional materials are accurate and up to date

Skills

Customer service

Communication skills

IT literacy

Independent worker

Shift flexibility

Teamwork

Job description

Northern is seeking a Customer Relations Assistant at Reddish North to join our station teams in the Central Region. You will provide essential support and information to customers, ensuring journeys run smoothly from start to finish.

This full-time role requires a passion for service, strong communication, and IT literacy. You’ll work shifts including evenings and weekends, with a guaranteed Sunday rest day when not rostered.