Dispatcher

Northern Trains Limited; Manchester; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Free travel

Pension scheme

Maternity/paternity pay

Cycle to work

Electric car scheme

Discounts and perks

Employee assistance programme

Training & career development

Awards & recognition

Job summary

Northern Trains Limited is seeking a Station Dispatcher in Manchester to dispatch trains from Manchester Victoria and Manchester Piccadilly stations. You will communicate with train crews and station staff, monitor movements, and respond swiftly to disruptions while upholding safety protocols.

The role emphasizes delivering high-quality customer information during delays and maintaining punctuality. Full-time hours require shift flexibility including early mornings, evenings, weekends, and

Qualifications

• Strong communication and decision-making skills.
• Ability to stay calm, focused, and accurate in a fast-paced environment.
• Good awareness of safety procedures and regulations (training provided).
• Flexibility to work shifts, including early mornings, evenings, weekends and holidays
• Previous rail, transport, or safety-critical experience is a bonus - but not essential

Responsibilities

• Dispatching trains safely and punctually from station platforms.
• Communicating clearly with train crews, station staff, and control rooms.
• Monitoring train movements and responding quickly to disruptions or changes.
• Ensuring safety protocols are followed at all times.
• Delivering excellent customer service and information, especially during delays

Skills

Communication

Decision-making

Calm under pressure

Safety awareness

Flexibility

Job description

BUSINESS FUNCTION: Customer & Commercial

SALARY:£27,977 after full completion of probation ( £25,801 during probation)

GradeROLETYPE: RO2s

LOCATION: Manchester Victoria & Manchester Piccadilly stations

HOURS: Full Time

Take control of the platform - and your career

What you'll be doing:

• Dispatching trains safely and punctually from station platforms
• Communicating clearly with train crews, station staff, and control rooms
• Monitoring train movements and responding quickly to disruptions or changes
• Ensuring safety protocols are followed at all times
• Delivering excellent customer service and information, especially during delays

About you :

• Strong communication and decision-making skills
• Ability to stay calm, focused, and accurate in a fast-paced environment
• Good awareness of safety procedures and regulations (training provided)
• Flexibility to work shifts, including early mornings, evenings, weekends and holidaysPrevious rail, transport, or safety-critical experience is a bonus - but not essential

*All Our Offers are subject to passing a medical

PN - This is a talent Pool Exercise for Manchester Piccadilly for future vacacncies

What's in it for you?AtNorthern, we don't just value our people - we go the extra mile to supportthem. Here's a taste of what you can look forward to:

• Free Travel: Unlimitedfree travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
• Generous Pension Scheme: We top upyour contributions by 1.5 times.
• Enhanced Family Benefits: We offer 9months of full pay for maternity leave and 2 weeks for paternity leave.
• Cycle to Work Scheme: Save up to42% on a bike and spread the cost.
• Electric Car Scheme: Lease abrand new electric or plugin hybrid car.
• Exclusive Discounts: Fromshopping to wellbeing, Northern Perks has you covered.
• Employee Assistance Programme: 24/7support for family, lifestyle, and more.
• Training and Career Development: We offertailored training to our colleagues and opportunities to gain recognisedqualifications. Plus enhanced career pathways no matter what part of thebusiness you’re in.
• Recognition: We know howimportant it is to show howmuch we appreciate our people. That's why we haveour Northern Lights and Northern Sparks Awards, recognising and celebratingbrilliance every day.

Why Northern?

We're more than just a train operator. We're the heartbeat of the North - connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we're on a mission to improve rail travel and enhance the customer experience while protecting the environment.Back in 1825, the first passenger train set off in the North of England, after which rail quickly spread across the globe - and this year, we're celebrating 200 years of the modern railway. As we look back on the historic events that led us here, we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board. At Northern, we don't just move people from A to B - we're building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that's something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we'll always offer an interview.We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob... there's a place for you here in the railway.