Railway Catering Customer Service Associate

SSP; Newcastle upon Tyne; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Friends and family discount app

Award-winning training

Job summary

Rail Gourmet is hiring a Customer Service Assistant at Newcastle Central Station to support TransPennine Express. The role covers handling platform deliveries, loading catering equipment, and stock control, with full training provided. You’ll rotate shifts from early morning to evening, incl.

some weekends, and must be 18+ to perform certain tasks. Benefits include employee discounts, training opportunities, and health and wellbeing support.

Qualifications

• Age 18+ to perform certain tasks or shifts.

Responsibilities

• Operate platform trucks for train-side deliveries (full training provided).
• Load/offload catering equipment and stock from TPE trains.
• Assemble orders and manage stock levels.
• Comply with Health & Safety and Food Hygiene regulations.

Skills

Customer service

Communication

Teamwork

Job description

Rail Gourmet is hiring a Customer Service Assistant at Newcastle Central Station to support TransPennine Express. The role covers handling platform deliveries, loading catering equipment, and stock control, with full training provided. You’ll rotate shifts from early morning to evening, incl.

some weekends, and must be 18+ to perform certain tasks. Benefits include employee discounts, training opportunities, and health and wellbeing support.