Train Presentation Regional Manager

Northern Trains Limited; Leeds; On-site; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Free Travel

Generous Pension Scheme

Enhanced Family Benefits

Cycle to Work Scheme

Exclusive Discounts

Employee Assistance Programme

Training and Career Development

Recognition

Job summary

Northern Trains Limited in Leeds is hiring a Train Presentation Regional Manager to lead teams across the East Region, delivering high standards of train presentation, safety and customer experience. You will balance people, performance and operational priorities, coach colleagues, manage budgets and work with depots, unions and partners to drive continuous improvement and a reliable service.

The role offers a visible impact every day, with opportunities to develop leadership skills and

Qualifications

• Experience leading operational teams in a customer-focused environment.
• Ability to balance quality, safety and cost while delivering results.
• Full UK driving licence.

Responsibilities

• Lead Train Presentation teams across your region, ensuring safety, quality and teamwork.
• Plan people and resources to meet train service needs.
• Drive consistent cleaning standards across depots and TrainCare Centres.
• Build strong relationships with depots, operational colleagues, trade unions and third-party partners.
• Manage budgets, stock and equipment to ensure resources are available when needed.
• Monitor performance through audits and data to drive continuous improvement.
• Lead accident and incident investigations and implement lessons learned.
• Recruit, coach and develop colleagues and foster a supportive environment.
• Lead change while maintaining safety and operational excellence.

Skills

People leadership

Operational planning

Budget management

Stakeholder engagement

Health and safety

Tools

UK driving licence

Job description

Location: Leeds (covering the East Region)

Hours: 37 hours per week

People come to Northern for trains they can rely on – clean, comfortable and ready to go.

Behind every journey is a team making that happen. From overnight cleans at our TrainCare Centres to preparing trains for the morning peak, every colleague plays a part in delivering a great customer experience.

As a Train Presentation Regional Manager, you'll lead those teams across the East Region, helping to bring people together, share best practice and create a consistent approach to train presentation. You'll balance people, performance and operational priorities, ensuring our trains are presented to the highest standard while building a culture where colleagues feel supported, engaged and proud of the work they do.

This is a role where you'll make a visible difference every day. You'll lead operational improvements, strengthen relationships across depots and work closely with colleagues, trade unions and third-party partners to deliver a safe, reliable and efficient service.

What you'll be doing

You'll provide leadership across multiple Train Presentation locations, making sure our teams have everything they need to deliver high standards safely and consistently.

Your responsibilities will include:

• Leading and supporting Train Presentation teams across your region, creating a culture where safety, quality and teamwork come first.
• Planning people and resources to meet the needs of the train service while responding to changing operational priorities.
• Driving consistent cleaning standards across depots and TrainCare Centres, identifying opportunities to improve quality, efficiency and customer satisfaction.
• Working closely with depot teams, operational colleagues, trade union representatives and third-party customers to build strong relationships and deliver shared objectives.
• Managing budgets, stock and equipment to ensure your teams have the right resources at the right time.
• Monitoring performance through audits, inspections and data, using insight to continuously improve standards and colleague engagement.
• Leading accident and incident investigations, ensuring lessons are learned and improvements are embedded.
• Recruiting, coaching and developing colleagues, creating an environment where people feel valued, supported and able to succeed.
• Leading change positively, helping teams embrace new ways of working while maintaining a strong focus on safety and operational excellence.

No two days are the same. One day you could be reviewing performance data and planning resources, the next you'll be out in the depot supporting your teams through a busy turnaround or working with colleagues to solve an operational challenge.

About you

People leadership, operational thinking and a passion for continuous improvement – that's what you'll bring.

You'll have experience leading operational teams in a customer-focused environment, whether that's rail, transport, facilities management or another similar industry. You're someone who builds trust quickly, brings people together and knows how to balance quality, safety and cost while delivering results.

You'll also have:

• Experience leading teams and achieving results through others.
• A collaborative leadership style with the confidence to motivate, coach and support colleagues through change.
• Good working knowledge of cleaning practices, equipment and materials.
• A sound understanding of health and safety, including COSHH (Control of Substances Hazardous to Health).
• Strong organisational skills with the ability to prioritise competing demands and make decisions under pressure.
• Confidence using technology to monitor performance, plan work and communicate effectively.
• A full UK driving licence.

If you've completed IOSH Managing Safely or hold a relevant management qualification, that's great. If not, we'll support you to achieve it.

What's in it for you?

At Northern, we don't just value our people - we go the extra mile to support them. Here's a taste of what you can look forward to:

• Free Travel: Unlimited free travel for you, your partner, and your dependants on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
• Generous Pension Scheme: We top up your contributions by 1.5 times.
• Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
• Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
• Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
• Employee Assistance Programme: 24/7 support for family, lifestyle and more.
• Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you're in.
• Recognition: We know how important it is to show how much we appreciate our people. That's why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.

Why Northern?

We're more than just a train operator. We're the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we're on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We've recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.

At Northern, we don't just move people from A to B – we're building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that's something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we'll always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.

No matter your background, experience, or whether you call it a bap, barm, or cob… there's a place for you here in the railway.