Passenger Assistant – Flexible Zero-Hours School Transport

London Hire Ltd; United Kingdom; Remote; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Holiday pay entitlement

Pension scheme after 3 months

Employee Assurance Programme

Job summary

London Hire Community Services for Suffolk-based role seeks a Passenger Assistant on a fixed-term contract (16 hours) to support the driver and ensure safe, comfortable journeys for pupils and service users.

You will help passengers board and alight, assist those with disabilities, monitor welfare in transit, and use equipment like passenger lifts as required. The role requires clear communication and teamwork to maintain safety.

Qualifications

• Experience working with passengers with disabilities.
• Ability to work with minimum supervision and use initiative.
• Excellent verbal and written communication.
• Great attention to detail and ability to complete records clearly and accurately.

Responsibilities

• Assist the driver wherever possible in a manner that ensures the safety and comfort of passengers.
• Assist passengers when embarking and disembarking the vehicle, including assisting service users who have disabilities, to alight the vehicle in accordance with Health and Safety requirements.
• Monitor and supervise passengers whilst in transit and being responsible for their welfare whilst on board.
• When necessary, assist in the operation of the passenger lift or other equipment that is used to assist passengers boarding and alighting the vehicle as required.
• Ensure any wheelchairs are correctly located and secured using suitable equipment.
• Ensure passengers in wheelchairs are secured with a full lap and diagonal safety belt or other securing equipment.
• Communicate with passengers and clients in a patient, informative, non-patronising manner.
• Report late running and incidents in line with depot processes.
• Ensure the vehicle allocated is always secure whilst in use.
• Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service.

Skills

Disability awareness

Patience

Teamwork

Communication

Attention to detail

Job description

London Hire Community Services for Suffolk-based role seeks a Passenger Assistant on a fixed-term contract (16 hours) to support the driver and ensure safe, comfortable journeys for pupils and service users.

You will help passengers board and alight, assist those with disabilities, monitor welfare in transit, and use equipment like passenger lifts as required. The role requires clear communication and teamwork to maintain safety.