Passenger Assistant (Zero Hours)

London Hire Ltd; Greater London; On-site; GBP 19,000 - 22,000; Part time

Benefits offered by this job

Zero hours

Term-time only

Overtime available

Pro-rata pay

Employee Assurance Programme

Pension after 3 months

Job summary

London Hire Ltd is seeking a Passenger Assistant (Zero Hours) in Wandsworth to support bus operations. The role focuses on passenger safety, assistance during boarding/alighting, and monitoring passengers during transit.

You will work on a split-shift basis with no fixed hours, primarily in term-time or school-term transport settings. Zero hours role offering pro-rata earnings, potential overtime, and a pension scheme after three months.

Qualifications

• Understanding of disabilities and how to assist service users.
• Patient and level-headed attitude when assisting passengers.

Responsibilities

• Assist the driver to ensure passenger safety and comfort.
• Assist boarding and alighting, including passengers with disabilities, per Health and Safety rules.
• Monitor and supervise passengers during transit and welfare on board.
• Operate passenger lift or related equipment when required.
• Ensure wheelchairs are correctly located and secured with appropriate equipment.
• Secure wheelchairs with full lap and diagonal belts or other securing equipment.
• Communicate with passengers in a patient, informative, non-patronising manner.
• Report late running and incidents per depot processes.
• Ensure the vehicle is secure while in use.
• Ensure communication equipment is used correctly for safe, smooth service.

Skills

Disability awareness

Patience

Teamwork

Communication

Attention to detail

Job description

Passenger Assistant (Zero Hours)

Department: Passenger Assistant - Bus Operations

Employment Type: Zero Hours

Location: Wandsworth

Compensation: £14.80 / hour

Description

• Are you looking for a rewarding role focussed on helping others?
• Do you want to make a real difference?
• If so, we have the role for you!

London Hire Community Services provide accessible home-to-school transport services where our service users are unable to access public transport. Our services are run under a full passenger vehicle operator’s licence regulations.

We have built our service around principals and process that are recognised as industry standards. We take the safety of our passengers as well as our staff very seriously and have also put in place OHSAS 18001 that governs the way we manage Health and Safety in the workplace.

Key Responsibilities

• Assist the driver wherever possible in a manner that ensures the safety and comfort of passengers.
• Assist passengers when embarking and disembarking the vehicle, including assisting service users who have disabilities, to alight the vehicle in accordance with Health and Safety requirements.
• Monitor and supervise passengers whilst in transit and being responsible for their welfare whilst on board.
• When necessary, assist in the operation of the passenger lift or other equipment that is used to assist passengers boarding and alighting the vehicle as required.
• Ensure any wheelchairs are correctly located and secured using suitable equipment.
• Ensure passengers in wheelchairs are secured with a full lap and diagonal safety belt or other securing equipment.
• Communicate with passengers and clients in a patient, informative, non-patronising manner.
• Report late running and incidents in line with depot processes.
• Ensure the vehicle allocated is always secure whilst in use.
• Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service.

Skills, Knowledge and Expertise

• You should demonstrate a sound understanding of disabilities.
• Able to deliver the service with a patient and level-headed attitude.
• Ability to work in a team environment as well as confidence to work with minimum supervision and using own initiative.
• Excellent verbal and written communication.
• Great attention to detail and able to complete records clearly and accurately.

What's on offer

• Zero hours – no fixed contractual hours, working on a split-shift basis covering AM and PM transport.
• Term-time only, rolled up holiday pay entitlement is 12.07% of gross pay relating to work completed. This will be paid to you each month, and there is no entitlement to other additional paid annual leave to be taken during school term weeks.
• There is no requirement to work during school holidays, although overtime may be available that will be paid in addition to your contractual earnings.
• Salaries are pro-rata - you will receive payment every month of the year (even in non-working periods!)
• Access to our Employee Assurance Programme.
• Automatic enrolment in our pension scheme after three months service.