Passenger Assistant (16 hours per week)

London Hire Ltd; Warminster; On-site; GBP 9,000 - 12,000; Part time

Benefits offered by this job

Pension after 3 months

Holiday pay 12.07%

Year-round monthly pay

Job summary

London Hire Community Services is seeking a Passenger Assistant (16 hours per week) to support bus operations in Trowbridge. You will assist the driver, help passengers board and alight, including those with disabilities, and ensure passenger welfare during journeys.

The role requires a patient, team-oriented approach with strong communication skills and attention to detail. Ongoing training and a pension scheme are part of the package.

Qualifications

• Sound understanding of disabilities.
• Patient and level-headed attitude.
• Ability to work in a team or with minimal supervision and using own initiative.
• Excellent verbal and written communication.
• Great attention to detail and ability to complete records clearly and accurately.

Responsibilities

• Assist the driver to ensure safety and comfort of passengers.
• Assist passengers when embarking and disembarking, including those with disabilities.
• Monitor and supervise passengers during transit and welfare onboard.
• Assist with operation of passenger lift or equipment as required.
• Secure wheelchairs using appropriate equipment and belts.
• Ensure passengers in wheelchairs are properly secured.
• Communicate with passengers in a patient, informative manner.
• Report late running and incidents per depot processes.
• Keep the vehicle secure when in use.
• Use communication equipment correctly for safe service operation.

Skills

Disabilities understanding

Patient and level-headed

Teamwork

Verbal and written communication

Attention to detail

Job description

Passenger Assistant (16 hours per week)

Department: Passenger Assistant - Bus Operations

Employment Type: Part Time

Location: Trowbridge

Reporting To: Transport Manager

Compensation: £12.71 / hour

Description

• Are you looking for a rewarding role focussed on helping others?
• Do you want to make a real difference?

If so, we have the role for you!

London Hire Community Services provide accessible home-to-school transport services where our service users are unable to access public transport. Our services are run under a full passenger vehicle operator’s licence regulations.

We have built our service around principals and process that are recognised as industry standards. We take the safety of our passengers as well as our staff very seriously and have also put in place OHSAS 18001 that governs the way we manage Health and Safety in the workplace

Key Responsibilities

• Assist the driver wherever possible in a manner that ensures the safety and comfort of passengers.
• Assist passengers when embarking and disembarking the vehicle, including assisting service users who have disabilities, to alight the vehicle in accordance with Health and Safety requirements.
• Monitor and supervise passengers whilst in transit and being responsible for their welfare whilst on board.
• When necessary, assist in the operation of the passenger lift or other equipment that is used to assist passengers boarding and alighting the vehicle as required.
• Ensure any wheelchairs are correctly located and secured using suitable equipment.
• Ensure passengers in wheelchairs are secured with a full lap and diagonal safety belt or other securing equipment.
• Communicate with passengers and clients in a patient, informative, non-patronising manner.
• Report late running and incidents in line with depot processes.
• Ensure the vehicle allocated is always secure whilst in use.
• Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service.

Skills, Knowledge and Expertise

• You should demonstrate a sound understanding of disabilities.
• Able to deliver the service with a patient and level-headed attitude.
• Ability to work in a team environment as well as confidence to work with minimum supervision and using own initiative.
• Excellent verbal and written communication.
• Great attention to detail and able to complete records clearly and accurately.

What's on offer

• Contracts starting at 16 hours per week, worked on a split-shift basis covering AM and PM transport.
• Rolled up holiday pay entitlement is 12.07% of gross pay relating to work completed. This will be paid to you each month, and there is no entitlement to other additional paid annual leave to be taken during school term weeks.
• There is no requirement to work during school holidays, although overtime may be available that will be paid in addition to your contractual earnings.
• Salaries are pro-rata - you will receive payment every month of the year (even in non-working periods!)
• Access to our Employee Assurance Programme.
• Automatic enrolment in our pension scheme after three months service.