Passenger Assistance Specialist — Heathrow

ABM; Harlington; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

24/7 GP access

Mental health support

Cycle to Work

Discounts, cashback & exclusive perks

Job summary

ABM is seeking a Passenger Assistance team member at Heathrow Airport. You will assist passengers with mobility or access needs, ensuring a smooth and stress-free journey through the airport.

The role involves helping passengers via walking, wheelchairs or electric buggies, and transferring them safely on/off aircraft. We welcome friendly, reliable, calm individuals who work well in a team and are passionate about helping people.

Qualifications

• Friendly, approachable demeanor showing empathy towards passengers.
• Able to remain reliable and punctual in a busy airport environment.
• Calm under pressure to handle busy and challenging situations.
• Team-oriented mindset to work with colleagues and security.
• Genuine passion for assisting people with diverse needs.

Responsibilities

• Assist passengers requiring support through Heathrow Airport, by foot, wheelchair or electric buggy as needed.
• Safely transfer passengers on/off aircraft, helping them to seats or wheelchairs using proper manual handling.
• Push wheelchairs and assist with luggage to ensure smooth passenger flow.
• Deliver a calm, professional service in a busy airport environment.

Skills

Friendly & approachable

Reliable & punctual

Calm under pressure

Team player

Passionate about helping people

Job description

ABM is seeking a Passenger Assistance team member at Heathrow Airport. You will assist passengers with mobility or access needs, ensuring a smooth and stress-free journey through the airport.

The role involves helping passengers via walking, wheelchairs or electric buggies, and transferring them safely on/off aircraft. We welcome friendly, reliable, calm individuals who work well in a team and are passionate about helping people.