Airport Passenger Assistant - Calm, Customer Support

ABM UK; Harlington; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

24/7 GP access

Mental health support

Cycle to work scheme

Discounts and exclusive perks

Career progression opportunities

Job summary

ABM UK at Heathrow Airport is seeking dedicated Passenger Assistants to help passengers travel confidently through the terminal. You will support travellers with mobility needs, transfers to seats or wheelchairs, and luggage handling in a fast-paced setting.

The role emphasizes a calm, professional, and friendly service, with full training provided and opportunities to progress within ABM’s aviation division.

Qualifications

• Friendly and approachable demeanor.
• Reliable and punctual attendance.
• Calmness under pressure in busy airport environments.
• Team-oriented mindset with a customer-centric focus.

Responsibilities

• Assist passengers needing support through the airport, on foot, in a wheelchair, or using an electric buggy.
• Assist with transferring passengers to seats or wheelchairs using safe handling techniques.
• Push wheelchairs and assist with luggage as required.
• Deliver a calm, professional service in a busy environment.

Skills

Friendly & approachable

Reliable & punctual

Calm under pressure

Team player

Passionate about helping people

Job description

ABM UK at Heathrow Airport is seeking dedicated Passenger Assistants to help passengers travel confidently through the terminal. You will support travellers with mobility needs, transfers to seats or wheelchairs, and luggage handling in a fast-paced setting.

The role emphasizes a calm, professional, and friendly service, with full training provided and opportunities to progress within ABM’s aviation division.