Parts Sales Support Specialist

Key Recruitment Limited; Portsmouth; On-site; GBP 27,000 - 30,000; Full time

Job summary

Key Recruitment Limited in Portsmouth is seeking a Parts Sales Support Specialist to join their team. You will handle enquiries, identify parts using machine details and catalogues, prepare quotations and process orders in an ERP system.

Strong customer service and Excel skills are essential for success in this on-site role within the construction and industrial equipment sector. The package includes a salary of £27,000–£30,000 per annum and a permanent full-time contract.

Qualifications

• Experience in parts sales, parts administration, or sales support is essential.
• Confident identifying parts using machine details or catalogues.
• Strong customer service, communication, and attention to detail.
• Proficient with Excel and general computer systems.

Responsibilities

• Handle customer and dealer enquiries via telephone and email.
• Identify the correct parts using machine details, parts catalogues and technical information.
• Prepare quotations and follow up potential sales opportunities.
• Process customer orders accurately using an ERP system.
• Monitor orders, backorders and deliveries, keeping customers updated.
• Manage returns, warranty parts and general parts sales administration.
• Identify additional sales opportunities using customer, machine and sales information.
• Support sales campaigns, promotions and customer follow-up activities.
• Liaise with warehouse, service, sales teams and suppliers to resolve queries and ensure orders are fulfilled efficiently.
• Produce basic sales and operational reports.
• Assist with stock reviews and replenishment planning to improve parts availability.
• Identify opportunities to improve processes within the parts sales function.

Skills

Parts sales

Sales support

Customer service

Order processing

Product knowledge

Excel

Tools

ERP system

Microsoft Excel

Job description

Parts Sales Support Specialist

Portsmouth

£27,000-£30,000 per annum

Full-time, Permanent

Key Responsibilities

• Handle customer and dealer enquiries via telephone and email.
• Identify the correct parts using machine details, parts catalogues and technical information.
• Prepare quotations and proactively follow up potential sales opportunities.
• Process customer orders accurately using an ERP system.
• Monitor orders, backorders and deliveries, keeping customers updated throughout.
• Manage returns, warranty parts and general parts sales administration.
• Identify additional sales opportunities using customer, machine and sales information.
• Support sales campaigns, promotions and customer follow-up activities.
• Liaise with warehouse, service, sales teams and suppliers to resolve queries and ensure orders are fulfilled efficiently.
• Produce basic sales and operational reports.
• Assist with stock reviews and replenishment planning to improve parts availability.
• Identify opportunities to improve processes within the parts sales function.

The Ideal Candidate

• Previous experience in parts sales, parts administration, sales support, order processing or technical customer service.
• Confident identifying parts using machine details, parts catalogues or technical information.
• Strong customer service and communication skills.
• Good commercial awareness and attention to detail.
• Confident using Microsoft Excel and general computer systems.
• Highly organised, proactive and able to manage multiple priorities.
• A positive, customer-focused approach with the confidence to identify solutions and follow enquiries through.

Desirable Background

• Construction equipment or plant machinery
• Agricultural machinery
• Automotive or commercial vehicles
• Engineering or technical products

Knowledge of technical parts such as filters, hydraulics, engines, undercarriage and wear parts would be beneficial. Previous experience using an ERP system would also be an advantage.

The Opportunity

This is a fantastic opportunity to join a growing business in a varied parts sales support role, where you can use your existing experience and develop your knowledge within the construction and industrial equipment sector.