Junior Field Service Engineer

Capita; Luton; Remote; GBP 28,000 - 33,000; Full time

Job summary

Capita is seeking a Junior Field Service Engineer to ensure top-notch technical support for clients. Responsibilities include resolving hardware faults on End User technologies, managing ticket queues, and traveling to client sites. A competitive salary of £28,000 is offered alongside a company car and additional benefits.

Benefits

23 days' holiday (rising to 27)

Company matched pension

Life assurance

Voluntary benefits

Paid volunteering day

Qualifications

• Min 1-year experience in end user devices hardware support.
• Full UK driving licence required.
• Willingness to submit to BPSS vetting.

Responsibilities

• Resolve hardware faults on End User technologies.
• Manage the ticket queue and meet SLAs.
• Travel to client sites across various regions.

Skills

Hardware module replacement

Image deployment & configuration

MS Windows

Prioritising workload

Remote technical support

Tools

Dell accreditation

HP accreditation

Lenovo accreditation

Job description

As a Junior Field Service Engineer, you’ll play a crucial role in ensuring our clients receive top-notch technical support. You’ll be responsible for resolving hardware faults in line with contracted services, primarily on a variety of End User technologies. Your ability to manage the ticket queue, meet SLAs, and exceed customer expectations will be essential.

While this position is based from home, you’ll travel to client sites across a large region, including Oxfordshire, Northamptonshire, Leicestershire, Warwickshire, and Buckinghamshire. We provide a company car and fuel card to support your travel.

To be successful you will need to have experience with any of the 4 supporting technologies listed below:

• Printer – experience with hardware module replacement breakfix.
• Desktop - experience with hardware module breakfix.
• Laptop - experience with hardware module breakfix
• Basic understanding of Image deployment & configuration

Essential knowledge Required:

• Basic understanding of MS Windows
• Min 1-year experience end user devices hardware support
• Full UK driving licence
• Ability to work on own initiative and prioritise workload
• Ability to follow remote advanced technical instruction or support
• Willingness to submit to BPSS vetting

Desirables knowledge

• Laptop and/or Desktop manufacture accreditation (Dell, HP, Lenovo)
• SC Clearance

About Capita Technology and Software Solutions

Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita’s colleagues, businesses, and clients.

We design, build, and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaboratively with Capita’s businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, which enables them to work effectively and securely.

What’s in it for you:

• A competitive basic salary of £28,000 PLUS company car & fuel card (fuel card is to be used for business miles only).
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• company matched pension, life assurance, fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology
• the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

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Created on 22/06/2025 by TN United Kingdom