Parts Procurement Specialist – Admin & Supplier Liaison

Otis SE; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

Otis is seeking a Customer Care Champion for our Parts team in Leicester. The role supports call-backs and maintenance by coordinating parts sourcing and procurement. You will liaise with engineers, suppliers, and internal teams to ensure timely delivery and accurate records from our ERP and CRM systems.

We value strong administrative skills and the ability to manage multiple orders. The role offers a stable schedule 8am-4pm and a path to grow within a global leader in elevators and escalators.

Qualifications

• Previous experience in parts ordering, procurement, or supply chain roles.
• Strong administrative and organizational skills.
• Ability to manage multiple orders and priorities effectively.
• Good communication skills, both written and verbal.
• Confident using procurement systems, CRM software, and Microsoft Office (Excel, Outlook).
• Attention to detail and accuracy.

Responsibilities

• Sourcing, ordering, and managing parts and materials for operations and maintenance.
• Ensure timely availability of parts, cost control, supplier compliance, and accurate procurement records.
• Process parts orders in line with operational requirements and procurement policies.
• Source parts from approved suppliers, ensuring best value and delivery times.
• Raise purchase orders and track orders through to delivery.
• Liaise with suppliers regarding pricing, availability, lead times, and delivery issues.
• Resolve order discrepancies, shortages, damaged goods, or invoicing queries.
• Maintain procurement records within ERP / ordering systems.
• Support cost-saving initiatives and supplier performance reviews.
• Ensure compliance with company policies, health & safety standards, and procurement regulations.

Skills

Parts ordering

Procurement

Supply chain

Tools

ERP systems

CRM software

Microsoft Excel

Job description

Otis is seeking a Customer Care Champion for our Parts team in Leicester. The role supports call-backs and maintenance by coordinating parts sourcing and procurement. You will liaise with engineers, suppliers, and internal teams to ensure timely delivery and accurate records from our ERP and CRM systems.

We value strong administrative skills and the ability to manage multiple orders. The role offers a stable schedule 8am-4pm and a path to grow within a global leader in elevators and escalators.