Parts Administrator

Otis Elevator Co.; Leicester; On-site; GBP 25,000 - 32,000; Full time

Job summary

Otis Elevator Co. is seeking a Parts Procurement Administrator in Leicester to support the Parts team. The role covers sourcing, ordering and managing parts for maintenance and callbacks, with 8am-4pm hours and responsibilities that ensure timely availability of materials and cost control.

You will raise POs, track orders, liaise with suppliers on pricing and delivery, and maintain procurement records in ERP systems. A strong admin focus and attention to detail are essential for success.

Qualifications

• Experience in parts ordering, procurement or supply chain roles.
• Strong administrative and organizational skills.
• Able to manage multiple orders and priorities.
• Good written and verbal communication.
• Proficient with procurement systems, CRM and MS Office.
• Attention to detail and accuracy.

Responsibilities

• Process parts and materials orders in line with operational requirements and procurement policies.
• Source parts from approved suppliers, ensuring best value, quality, and delivery times.
• Raise purchase orders and track orders through to delivery.
• Liaise with suppliers regarding pricing, availability, lead times, and delivery issues.
• Resolve order discrepancies, shortages, damaged goods, or invoicing queries.
• Maintain accurate procurement records within ERP / ordering systems.
• Support cost-saving initiatives and supplier performance reviews.
• Ensure compliance with company policies, health & safety standards, and procurement regulations.

Skills

Procurement experience

Administrative skills

Multi-order management

Communication skills

ERP/CRM proficiency

Attention to detail

Tools

ERP systems

CRM software

MS Office

Job description

Location: Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Role Overview

Otis is growing, and we are recruiting a Customer Care Champion working within our Parts team, based in Leicester. The hours of work will be 8am-4pm.

Acting as the primary interface between our internal and external stakeholders, you will be the first point of contact for our engineers who require material to support call backs & maintenance.

On a Typical Day, You Will

The Parts Procurement Administrator is responsible for sourcing, ordering, and managing parts and materials required to support operational and maintenance activities. The role ensures timely availability of parts, cost control, supplier compliance, and accurate procurement records while maintaining strong relationships with suppliers and internal stakeholders.

Your Role in These Situations Is To

• Process parts and materials orders in line with operational requirements and procurement policies
• Source parts from approved suppliers, ensuring best value, quality, and delivery times
• Raise purchase orders and track orders through to delivery
• Liaise with suppliers regarding pricing, availability, lead times, and delivery issues
• Resolve order discrepancies, shortages, damaged goods, or invoicing queries
• Maintain accurate procurement records within ERP / ordering systems
• Support cost-saving initiatives and supplier performance reviews
• Ensure compliance with company policies, health & safety standards, and procurement regulations

What You Will Need To Be Successful

• Previous experience in parts ordering, procurement, or supply chain roles
• Strong administrative and organizational skills
• Ability to manage multiple orders and priorities effectively
• Good communication skills, both written and verbal
• Confident using procurement systems, CRM software, and Microsoft Office (Excel, Outlook)
• Attention to detail and accuracy

What's In It For Me?

• You will receive an employment with the world market leader in a crisis-proof industry.
• We will train you intensively in the areas of technology, processes & soft skills, and you can exchange ideas with experienced colleagues at any time.

With strong performance, you will have the opportunity to grow in this role to build a career at Otis.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].