Parts Adminis

Otis; Enderby; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Intensive training

Career growth opportunities

Job summary

Otis is seeking a Customer Care Champion within our Parts team in Leicester, working 8am-4pm, to be the primary interface between engineers and suppliers. You will source, order, and manage parts to support call backs and maintenance, ensuring timely availability and cost control.

In this role you will raise purchase orders, liaise with suppliers, resolve discrepancies, and maintain procurement records. You will contribute to cost-saving initiatives and supplier reviews while complying with

Qualifications

• Previous experience in parts ordering, procurement, or supply chain roles.
• Strong administrative and organizational skills.
• Ability to manage multiple orders and priorities effectively.
• Good communication skills, both written and verbal.
• Confident using procurement systems, CRM software, and Microsoft Office (Excel, Outlook).
• Attention to detail and accuracy.

Responsibilities

• Process parts and materials orders in line with operational requirements and procurement policies.
• Source parts from approved suppliers, ensuring best value, quality, and delivery times.
• Raise purchase orders and track orders through to delivery.
• Liaise with suppliers regarding pricing, availability, lead times, and delivery issues.
• Resolve order discrepancies, shortages, damaged goods, or invoicing queries.
• Maintain accurate procurement records within ERP / ordering systems.
• Support cost-saving initiatives and supplier performance reviews.

Skills

Procurement

Admin skills

Order management

Communication

ERP CRM software

Attention to detail

Tools

ERP software

Job description

Role Overview:

Otis is growing, and we are recruiting a Customer Care Champion working within our Parts team, based in Leicester. The hours of work will be 8am-4pm.

Acting as the primary interface between our internal and external stakeholders, you will be the first point of contact for our engineers who require material to support call backs & maintenance.

On a typical day, you will:

The Parts Procurement Administrator is responsible for sourcing, ordering, and managing parts and materials required to support operational and maintenance activities. The role ensures timely availability of parts, cost control, supplier compliance, and accurate procurement records while maintaining strong relationships with suppliers and internal stakeholders.

Your role in these situations is to:

• Process parts and materials orders in line with operational requirements and procurement policies
• Source parts from approved suppliers, ensuring best value, quality, and delivery times
• Raise purchase orders and track orders through to delivery
• Liaise with suppliers regarding pricing, availability, lead times, and delivery issues
• Resolve order discrepancies, shortages, damaged goods, or invoicing queries
• Maintain accurate procurement records within ERP / ordering systems
• Support cost-saving initiatives and supplier performance reviews
• Ensure compliance with company policies, health & safety standards, and procurement regulations

What you will need to be successful:

• Previous experience in parts ordering, procurement, or supply chain roles
• Strong administrative and organizational skills
• Ability to manage multiple orders and priorities effectively
• Good communication skills, both written and verbal
• Confident using procurement systems, CRM software, and Microsoft Office (Excel, Outlook)
• Attention to detail and accuracy

What's in it for me?

• You will receive an employment with the world market leader in a crisis-proof industry.
• We will train you intensively in the areas of technology, processes & soft skills, and you can exchange ideas with experienced colleagues at any time.

With strong performance, you will have the opportunity to grow in this role to build a career at Otis