Parts & Machinery Department Lead

Kemp Recruitment Ltd; Great Dunmow; On-site; GBP 35,000 - 40,000; Full time

Job summary

Kemp Recruitment Ltd is seeking an experienced Parts Machinery Manager for a garden machinery business in the UK. This hands-on management role oversees parts sales, stock control, e-commerce fulfilment, and showroom machinery sales, while collaborating with the service team to ensure customers receive the right products efficiently.

The ideal candidate will have supervisory experience in parts, strong stock control, parts identification, and excellent customer service.

Qualifications

• Hands-on management experience in parts/machinery environments.
• Strong stock control and parts identification knowledge.
• Experience with e-commerce orders and showroom sales is beneficial.

Responsibilities

• Oversee day-to-day operation of the parts and machinery department.
• Manage parts sales, purchasing and stock control.
• Coordinate and oversee e-commerce orders and fulfilment.
• Ensure customers receive accurate, knowledgeable and professional advice.
• Work closely with the service department to source and supply parts efficiently.
• Support showroom machinery sales and help customers select the right equipment.
• Maintain stock levels and identify opportunities to improve availability and reduce excess stock.
• Monitor sales, margins and departmental performance.
• Develop efficient processes to improve customer experience.
• Lead and coordinate the small team, maintaining high standards.
• Build relationships with suppliers, customers and manufacturers.

Skills

Parts management

Stock control

Customer service

Supervisory experience

E-commerce fulfilment

Parts identification

Supplier relationships

Commercial awareness

Job description

Kemp Recruitment Ltd is seeking an experienced Parts Machinery Manager for a garden machinery business in the UK. This hands-on management role oversees parts sales, stock control, e-commerce fulfilment, and showroom machinery sales, while collaborating with the service team to ensure customers receive the right products efficiently.

The ideal candidate will have supervisory experience in parts, strong stock control, parts identification, and excellent customer service.