Client Services Administrator

Ground Control; Billericay; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in grounds maintenance is seeking a proactive Client Services Administrator to join their Extra Works team. This role involves managing client communications, overseeing tenders, quotes, and purchase orders, and ensuring compliance with internal standards. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to work collaboratively with various stakeholders. Join a dynamic team focused on delivering exceptional client service and enjoy a competitive salary and benefits package.

Benefits

23 days holiday, increasing with length of service

Yearly bonus scheme

Share options

Robust pension scheme

Medigold employee support

Free Flu Jabs

Online private GP Service

Free or subsidised national gym memberships

Employee Recognition Scheme

2 personal choice volunteering days

Qualifications

• Skilled in managing client relationships and providing excellent service.
• Strong organizational skills, able to prioritize tasks effectively.

Responsibilities

• Manage and log tenders, ensuring smooth processing.
• Review and edit quotes for accuracy and compliance.
• Oversee purchase orders and maintain organized records.

Skills

Client Liaison

Attention to Detail

Team Collaboration

Resilience

Communication

Tools

Microsoft Office Suite

Excel

Power BI

MS Teams

Job description

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Contract Type: Permanent

Working Hours: 40 hours per week, Monday-Friday

Location: Billericay

Salary: Competitive

Contract Type: Permanent

Working Hours: 40 hours per week, Monday-Friday

Are you an organized, detail-oriented professional with a passion for delivering exceptional client service? At Ground Control, we are looking for a proactive Client Services Administrator to join our Extra Works team. This exciting role will see you working closely with Account Managers, Contract Managers, and clients to ensure seamless communication and efficient management of tenders, quotes, and purchase orders.

Key Responsibilities

• Tenders: Manage and log tenders, coordinating with the relevant Contract Managers to ensure smooth processing. Communicate with clients to keep them informed and engaged throughout the process.
• Quotes: Review, check, and edit quotes for accuracy, compliance with company standards, and timely delivery to clients. Maintain an organized system for all quote uploads.
• Purchase Orders: Ensure purchase orders (POs) are updated accurately. Conduct thorough checks for compliance, and support client communications regarding updates and changes.
• Extra Works: Oversee and complete the Extra Works checklist, ensuring compliance with internal standards. Provide accurate documentation to the Finance team and maintain up-to-date records.
• Client Portals: Regularly update client portals with essential documents, track activity, and ensure all client information is accessible and accurate. Address and escalate issues as necessary.

What We're Looking For

• Client Liaison: Skilled in managing client relationships and providing excellent service.
• Attention to Detail: Strong organizational skills, with the ability to prioritize tasks and manage multiple projects effectively.
• Team Collaboration: Ability to work collaboratively with both internal teams and external stakeholders to ensure high levels of service and operational efficiency.
• Resilience & Flexibility: Comfortable with ambiguity and change, adapting easily to shifting priorities.
• Communication: Strong communication skills, capable of influencing senior and operational stakeholders and maintaining professional client relations.
• Technical Skills: Proficient in Microsoft Office Suite, including Excel, Power BI, and MS Teams.

Personal Attributes

• You approach challenges with a strategic mindset and focus on long-term solutions.
• You are self-aware, able to build trust through clear communication, and work well under pressure.
• A results-oriented individual, you remain focused on achieving goals and maintaining high standards.
• You bring a strong analytical mindset to inform decision-making.

Why join us:

• Career Development Focus: We’re committed to supporting your professional growth with clear career paths, training, and tailored development programs, including our GC Leadership Academy, job specific accreditations and higher education opportunities.
• Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base.
• Collaborative Environment: Work in a supportive, engaging, and innovative culture where your contributions are valued.
• Competitive Package: Enjoy a competitive salary and benefits package, along with flexible working options, including:
  • 23 days holiday, increasing with length of service + bank holidays
  • Yearly bonus scheme & Share options
  • Robust pension scheme
  • Medigold employee support, Free Flu Jabs, Online private GP Service
  • Free or subsidised national gym memberships
  • Employee Recognition Scheme
  • 2 personal choice volunteering days

About Ground Control

Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973, Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.

We deliver a range of services, including grounds maintenance, winter gritting, landscape construction, design, arboriculture, electric vehicle charging point installation to more than 50,000 commercial properties across the UK.

If you are looking to invest in your future with a business that puts people at the centre of everything, click the apply now button below to speak to a member of our team.

Equal Opportunities Statement

At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.

We are proud to be an equal opportunities employer and do not discriminate based on age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and beyond.