Parts Apprentice

Thames Motor Group; Slough; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established family-run business is seeking a dedicated apprentice to join their dynamic team at a flagship multi-franchise site. This hands-on role offers an exciting opportunity to learn about the motor trade while being responsible for managing parts orders and customer inquiries. Ideal candidates will be friendly, enthusiastic, and possess strong communication and numerical skills. With a commitment to customer service and a passion for mechanics, you'll thrive in a supportive environment that values training and career growth. Join a company that prides itself on excellent staff retention and offers competitive benefits!

Benefits

22 days holiday per year

Employee bonus

Discount and incentive schemes

Qualifications

• Enthusiastic and friendly individual with excellent communication skills.
• Committed to delivering high levels of customer service and teamwork.

Responsibilities

• Control order, receipt, storage, and issue of parts to customers.
• Handle customer inquiries and maintain accurate records.

Skills

Verbal Communication

Written Communication

Numerical Skills

Customer Service

Teamwork

Flexibility

Interest in Mechanics

Education

NVQ or Manufacturer's Training Course

Job description

About Us:

Thames Motor Group is a family run business that has been established for over 40 years. It continues to be a very successful dealer group with site in Tunbridge Wells, Kent and Slough, Berkshire.

The role is at our multi-franchise flagship site in Tunbridge Wells, where as a main dealer we represent Fiat, Abarth, Alfa Romeo & Jeep. Which are truly fantastic brands!

We are looking for a committed person to join our team as an apprentice; someone who is keen for a career within the motor trade.

You will learn how to be responsible for controlling the order, receipt storage and issue of parts to service / sales department staff, retail and trade customers. You will also be responsible for dealing with incoming telephone queries and orders in a polite and professional manner.

The main duties and responsibilities of the role will include:

• To advise customers of the cost of parts and make them aware of any additional products or services available to them
• To control the secure issue of parts to customers and ensure the accurate recording of issued items
• To handle customer enquiries in a swift, courteous and efficient manner.
• To initiate Parts documentation, update records and systems.
• Record customer details accurately and in accordance with General Data Protection Regulation
• To ensure the parts storage area is kept clean, tidy and safe to work in
• To ensure that Parts on receipt are inspected for damage and that the quantities received match quantity advised on delivery notes, then placed into stock locations
• To maintain high level of customer satisfaction, in particular paying attention to manufacturers guidelines and Group CSI
• To observe all health and safety regulations and COSHH regulations at all times. As well as Company agreed policies in line with code of practice

This is a very hands-on role and the person chosen to join our team will:

• Be friendly and enthusiastic
• Be helpful and approachable with excellent verbal and written communication skills
• Have good numerical skills
• Committed to delivering the highest level of customer service
• Respectful, honest and courteous to customers and colleagues
• Be flexible, an excellent team-player, well organised and reliable
• Have an interest in mechanics or understanding of cars and parts
• Resilient with a drive to succeed
• Be committed to undertake training and assessment on an NVQ or manufacturers training course. The course duration is 15 months with Stellantis

In return, we offer:

• Excellent career prospects within a family run local and expanding business (great long-term staff retention)
• Competitive remuneration package
• Great benefits including 22 days holiday per year
• Employee bonus, discount and incentive schemes

How to apply:
Please email Natasha Khanna at [e-mail]

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