Parts Apprentice

TN United Kingdom; Hatfield; On-site; GBP 17,000 - 22,000; Full time

Job summary

An exciting opportunity awaits as a Parts Apprentice with a prestigious automotive brand. Join a dynamic team at the Porsche Centre Hatfield, where you will be at the forefront of delivering exceptional customer service and supporting workshop operations. This role offers a chance to develop your skills in a vibrant environment, ensuring that all parts requirements are met with efficiency and professionalism. With a competitive salary and a fantastic benefits package, including generous holiday allowance and private medical insurance, this is the perfect launchpad for your career in the automotive industry.

Benefits

25 days holiday per year

Private Medical Insurance

Life Insurance

Employee Discounts Programme

Employee Assistance Programme

Preferential vehicle leasing rates

Qualifications

• Ability to effectively interpret and supply parts requirements.
• Strong customer service skills and professional demeanor.

Responsibilities

• Interpret and supply customer parts requirements efficiently.
• Ensure timely documentation and order processing.

Skills

Customer Service

Communication

Data Entry

Time Management

Problem Solving

Education

NVQ Level 3

Tools

Parts Management Systems

Job description

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Exciting News! Porsche Retail Group is expanding our team and have an excellent opportunity for a Parts Apprentice to work for one of the world’s most iconic brands and join the prestigious Porsche Centre Hatfield . The Porsche Centre is located by Hatfield Business Park and has staff parking, a gym close by, a newly refurbished staff area which has a pool table, darts and a TV. The Porsche Centre is a 5-minute drive to The Galleria shopping centre and Hatfield Retail Park.

About the company
Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK , as well as a Top 5 company in Automotive , and combine an outstanding working environment with great benefits and an extremely competitive package.

About the role
As a Parts Apprentice, you will:

• Effectively interpret, order and supply all customer parts requirements, ensuring that the commercial and operational requirements are met at all times
• Source and supply the workshop with the correct parts in a efficient time frame

Core responsibilities as Parts Apprentice include to:

• Take and qualify incoming enquiries in person, by phone or my e-mail, recommending value adding services where appropriate
• Accurate entry of client information and orders utilising specifically designated systems
• Ensure all documentation is raised in a timely manner and in line with company policies
• General administration
• Treat customers in a professional & courteous manner at all times
• Ensure that all parts orders are dealt with in the most efficient manner, taking account of customer requirements, time scales and costs
• Take personal responsibility for keeping customers informed of order status
• Effect timely despatch and delivery of parts where required
• Ensure parts records and product information files are kept updated
• Ensure stock is located and records updated immediately
• Actively participate in perpetual and or annual stock checks
• Help to ensure that the department is kept clean and tidy at all times
• Maintain high standards of security
• Provide administrative support to the Parts team as required, i.e. filing and data input
• Support the technicians ensuring they are supplied with the correct parts and a timely manner
• Support the workshop in delivering parts at their request
• Answering the telephone and taking internal and external parts orders
• Support the service advisors and updating the Visual Health Checks with the parts numbers, prices and availability
• Take individual and team responsibility for health and safety
• Be proactive in maintaining professional standards of personal and dealership presentation
• Have 100% attendance at college, with the desire and ability to achieve and pass the standards and tests required to successfully complete NVQ Level 3 as part of the Porsche Apprenticeship Scheme
• Take orders from customers both face to face and over the phone
• Maintain an ordered stock room and finding parts from stock
• Liaise with other members of staff

About the hours & rewards
For the role of Parts Apprentice, the hours of work are 40 hours per week - Monday to Friday 8.00am to 5.00pm.

There is a basic salary on offer from £17,500 per annum. You will also receive a fantastic benefits package, including:

• 25 days holiday per year plus bank holidays
• Option of a VW group vehicle at preferential leasing rates
• Private Medical Insurance
• Life Insurance
• Staff preferential rates
• Employee Discounts Programme
• Employee Assistance Programme

How to apply
Please note that eRecruitSmart is advertising the role of Parts Apprentice on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!