Parts and Service Advisor

TN United Kingdom; Tipton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Parts & Service Advisor to join their newly opened Van Centre in Tipton. This role involves managing customer orders, maintaining an organized parts area, and providing excellent service at the front of house. You will be part of a dynamic team focused on delivering high performance in parts and service, while adhering to health and safety policies. With opportunities for personal and team development, this position offers a chance to grow within a supportive environment. If you're passionate about customer service and vehicle parts, this is the perfect opportunity for you.

Benefits

25 days holiday, increasing with service

Pension scheme with up to 5% employer contribution

Discounts across retailers, cinemas, and theme parks

Qualifications

• Possess knowledge of vehicle parts and dealership front-of-house experience.
• Proficient in using desktop PCs and related software and systems.

Responsibilities

• Take customer orders and ensure they are supplied correctly.
• Greet customers professionally and warmly at the front of house.

Skills

Customer Service

Organizational Skills

Health and Safety Compliance

PC Proficiency

Education

Experience in Parts and Service

Dealership Front-of-House Experience

Tools

Desktop PCs

Job description

Parts & Service Advisor – Tipton Van Centre

Position: Parts & Service Advisor

Location: Hobart Rd, DY4 9LE

Hours: Up to 45 hours a week, Monday to Friday, 08:30 – 18:00

Operating within the newly opened Van Centre, you will be part of a team focused on developing and maintaining excellent performance in Parts with some service reception tasks.

Core Responsibilities:

Parts:

• Take customer orders and ensure they are supplied correctly.
• Follow procedures for ordering and receiving goods.
• Maintain an efficient filing and retrieval system.
• Keep the parts area clean and organized, ensuring equipment is in good condition to reflect a modern, professional Retail Dealer point.
• Adhere to the Company Health and Safety policy, including wearing PPE when required.

Service:

• Greet customers professionally and warmly at the front of house, booking in vehicles and relaying cost and service information.
• Keep customers updated on timelines and costs where applicable.
• Maintain cleanliness and organization in the service area, ensuring equipment is in good condition.
• Follow the Company Health and Safety policy.

General Duties:

• Work collaboratively to foster a strong team ethos.
• Support personal and team development in skills, attitude, and performance.
• Conduct yourself professionally at all times.
• Assist in maintaining a clean and professional service and parts environment.
• Participate in training and development activities.
• Possess knowledge of vehicle parts and dealership front-of-house experience.
• Be proficient in using desktop PCs and related software and systems.

Benefits:

• 25 days holiday, increasing with service
• Pension scheme with up to 5% employer contribution
• Discounts across retailers, cinemas, and theme parks