Parts & Service Advisor

AB Volvo; Tipton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Parts & Service Advisor to join their newly opened Van Centre in Tipton. In this role, you will be the friendly face of the company, ensuring customers receive exceptional service and timely updates on their vehicle's status. Your responsibilities will include managing customer orders, maintaining a clean service area, and collaborating with a dedicated team to enhance overall performance. This position offers an exciting opportunity to contribute to sustainable transport solutions while working in a supportive and inclusive environment. If you're passionate about customer service and teamwork, this could be the perfect fit for you.

Benefits

25 days holiday rising with service

Pension scheme with employer matched contribution

Discounts across retailers, cinemas and theme parks

Discount on Arval Contract Hire cars

Qualifications

• Strong customer service skills with a professional demeanor.
• Ability to effectively communicate at all levels, both written and verbally.

Responsibilities

• Greet customers professionally and relay service costs and timelines.
• Maintain a clean and organized service and parts area.

Skills

Customer Service Skills

Communication Skills

Teamwork

Problem-Solving

Time Management

Education

High School Diploma

Vocational Training in Automotive Service

Tools

GDS Software

Desktop PC

Job description

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

Parts & Service Advisor - Tipton Van Centre
up to 45 hours a week, Monday to Friday 08.30 - 18.00

Operating within the newly opened Van Centre, (Hobart Rd, DY4 9LE) you will be part of a team developing and sustaining superior performance in parts and service administration with face to face customer liaison.

Core Responsibilities:

Service:

1. Ensure when working on the Front of House reception that customers are greeted professionally and with a friendly demeanor when booking in their vehicle, relaying back costs and information from their service and inspections etc.
2. Updating the customer throughout with timelines and costs where applicable.
3. Ensure that the service area is kept clean and tidy, and that equipment is in good condition reflecting the image of an efficient and modern Retail Dealer point.
4. Ensure the Dealer point works to the criteria laid down in the Company Health and Safety policy.

Parts:

1. Ensure customer orders are taken and supplied to the correct specification.
2. Ensure that procedures are correctly carried out for the ordering of goods and their receipt.
3. Maintain an efficient filing and retrieval system.
4. Ensure that the parts area is kept clean and tidy, and that equipment is in good condition reflecting the image of an efficient and modern Retail Dealer point.
5. Ensure the Dealer point works to the criteria laid down in the Company Health and Safety policy.
6. Wear personal protective equipment (PPE) when must be worn.

General Duties:

1. Work with the team to ensure a strong top team ethos.
2. Support the development of character, skills, attitude and superior individual and team performance.
3. Ensure that you conduct yourself in a business-like and professional manner.
4. Assist with maintaining a clean and professional Service and Parts area.
5. Attend any training or development activity that is made available.
6. To be able to effectively communicate at all levels both written and verbally.
7. To be able to develop or work in developing new or enhancing existing processes.
8. To be able to adapt and take on new skills and approaches.
9. To be able to competently use GDS and associated software & systems.
10. To be able to competently use desktop PC and associated software & systems.

Benefits include:

• 25 days holiday rising with service.
• Pension scheme with employer matched contribution of up to 5%.
• Discounts across retailers, cinemas and theme parks.
• Discount on Arval Contract Hire cars.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.