Parts Advisor - London Heathrow

AB Volvo; Greater London; On-site; GBP 14,000 - 23,000; Full time

Benefits offered by this job

Generous pension plan

25 days holiday increasing to 30 with

Healthcare plan with dental insurance

Enhanced parental leave

£1000 referral scheme

Ignition Electric car salary sacrifice

Cycle to work scheme

Employee assistance programme

Gym memberships, travel, hotel, theme-

Volvo training and career development

Job summary

We are seeking a motivated Parts Advisor to join our busy Volvo Truck and Bus Centre in Hayes. The role focuses on supplying parts to workshop technicians and serving retail customers, with experience in automotive parts advantageous. A full driving licence and strong communication skills are essential.

The package includes a pension, generous holiday entitlement, healthcare, and additional benefits. You will work with Volvo Group brands and have opportunities for training and development.

Qualifications

• Experience as a Parts Advisor or Parts Assistant (automotive, truck, or bus industry preferred)
• Hold a full driving licence
• Confident communicator with great organisational and IT skills
• A proactive team player who takes pride in delivering quality service
• Knowledge of Volvo systems or commercial vehicle parts is an advantage

Responsibilities

• Supply parts and components promptly to workshop technicians.
• Identify and source correct parts using electronic catalogues and manufacturer systems.
• Assist with urgent workshop requirements to minimise vehicle downtime.
• Receive, inspect, and process incoming deliveries.
• Serve retail and trade customers professionally and efficiently.
• Provide product advice and technical parts information.
• Handle incoming customer calls regarding parts availability, pricing, and orders.
• Maintain accurate stock records and support stock control activities.
• Participate in stock counts and inventory audits.

Skills

Confident communicator

Organisational skills

IT skills

Proactive team player

Tools

Electronic catalogues

Manufacturer systems

Job description

Select how often (in days) to receive an alert:

• Salary up to £17 per hour (dependent upon experience) + quarterly bonus!
• Monday to Friday 0800hrs to 1600hrs (1/2 hr unpaid lunch)
• 1 in 3 Saturday mornings

We are looking for a motivated and customer-focused Parts Advisor to join our busy team at our Volvo Truck and Bus Centre in Hayes.

This is an excellent opportunity for someone with experience in commercial vehicle, automotive, or truck parts who enjoys delivering outstanding customer service in a fast-paced environment

• Generous Company pension plan
• 25 days holiday raising to 30 days with service + bank holidays
• Healthcare plan with access to dental insurance
• Enhanced paternity/maternity/foster leave
• Referral scheme earn yourself £1000 for each
• Ignition Electric car salary sacrifice scheme
• cycle to work scheme, save yourself up to 42% on a new bike
• Employee assistance programme
• Many benefits for yourself, family and friends including gym memberships, travel, hotel, theme park days +++ many more
• OngoingVolvo training and career developmentopportunities

Who are you?

• Experience as aParts Advisor or Parts Assistant (automotive, truck, or bus industry preferred)
• hold full driving licence
• Confident communicator with great organisational and IT skills
• A proactive team player who takes pride in delivering quality service
• Knowledge of Volvo systems or commercial vehicle parts is an advantage

What the role involves

• Supply parts and components promptly to workshop technicians.
• Identify and source correct parts using electronic catalogues and manufacturer systems.
• Assist with urgent workshop requirements to minimise vehicle downtime.
• Receive, inspect, and process incoming deliveries.
• Serve retail and trade customers professionally and efficiently.
• Provide product advice and technical parts information.
• Handle incoming customer calls regarding parts availability, pricing, and orders.
• Maintain accurate stock records and support stock control activities.
• Participate in stock counts and inventory audits.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.