Parts Advisor | Crawley

Hawk Hiring; Crawley; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Brand training

Employee discounts on servicing, parts

0% vehicle maintenance financing

Generous annual leave and bank holiday

Pension and career progression

Job summary

Hawk Hiring is recruiting for an experienced Parts Advisor in Crawley, based at a prestige dealership. The role offers a Monday–Friday schedule with early-evening finish and a salary in the £32,000–£34,000 range.

You will manage parts inventory, support workshop teams, and use EPC/DMS systems to process orders, delivering excellent customer service.

Qualifications

• Prior Automotive Parts experience is essential.
• Brand accreditation is advantageous and may unlock the upper salary band.
• Strong attention to detail, IT proficiency and communication skills are required.

Responsibilities

• Manage parts inventory and stock levels for genuine OEM parts and accessories.
• Assist technicians, workshop staff, trade accounts and customers with accurate parts identification.
• Use EPC and DMS to interpret diagrams, track stock and process orders efficiently.
• Provide expert product advice and handle orders over the counter and by phone.

Skills

Parts management

Stock control

Customer service

IT proficiency

Communication skills

Tools

EPC

DMS

Job description

Parts Advisor

Are you an experienced Automotive Parts Advisor looking for your next career move with a market-leading prestige retailer? Offering an incredible opportunity to secure a high-paying, Monday-to-Friday role with a top-tier automotive brand. If you bring parts experience and a passion for automotive excellence, we want to speak to you today!

About Us

We are a premier, family-owned luxury automotive franchise Group with over 40 years of heritage representing one of the world's most iconic German vehicle manufacturers. Operating out of a state-of-the-art facility in Crawley, our main dealership features modern workshop infrastructure, high-volume trade and retail parts desks, and a supportive, collaborative environment. Choosing to join our team means joining a company that values family culture, invests heavily in staff brand-accreditation training, and rewards dedication with market-leading compensation and work-life balance (no weekend working required!).

What is in it for you:

• Salary: £32,000 - £34,000
• Hours: 45 hours per week | Monday - Friday: 08:00 - 18:00 (Includes a 1-hour unpaid lunch break each day - Enjoy your weekends off!)
• Perks:
  • Full manufacturer brand-accreditation and ongoing professional training pathways
  • Employee discounts on vehicle servicing, parts, and accessories
  • 0% employee financing on vehicle maintenance
  • Generous annual leave allowance plus bank holidays
  • Pension scheme and career progression opportunities within an established automotive group

What you will be doing:

• Parts Management & Stock Control: Sourcing, ordering, receiving, and managing inventory for genuine OEM parts and accessories.
• Counter & Workshop Support: Assisting technicians, workshop staff, trade accounts, and retail customers with accurate parts identification and fast turnaround.
• Systems & Catalogues: Utilizing electronic parts catalogues (EPC) and dealership management systems (DMS) to interpret diagrams, track stock, and process orders efficiently.
• Customer & Trade Relations: Providing expert product advice, processing orders over the counter and via phone, and delivering exceptional customer service.
• Requirements: Prior Automotive Parts experience is essential (Main Dealer or Independent Specialist/Motor Factor background).
  • Brand accreditation (e.g., BMW/MINI) is highly advantageous and unlocks the upper salary band of £34,000 p/a.
  • Strong attention to detail, IT proficiency, and strong communication skills.

Commutable Locations: This role is based in Gatwick (Crawley), making it an easy commute from Horley, Redhill, Reigate, Horsham, and East Grinstead.

Please note: We only advertise half of our active jobs. Get in contact for a quick chat today, as we might have other perfect opportunities for you with different companies in the local area.