Parts Advisor – Boost Parts Sales & Service Excellence

Additional Resources Ltd; Norwich; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Company pension

Employee discount

Free parking

Life insurance

Referral programme

Sick pay

Job summary

Additional Resources Ltd. is seeking a Parts Advisor to support a busy dealership's parts department.

You will provide parts for workshop and retail customers, source and order correct parts, and liaise with technicians, service teams and suppliers to ensure timely delivery. The role requires about 2 years of experience in a motor trade parts department, good customer service, a full driving licence, and familiarity with stock management systems such as Pinnacle.

Qualifications

• 2 years of experience as a Parts Advisor or in a similar parts role.
• Experience working in a motor trade Parts Department is preferred.
• Strong customer service and professional approach.
• GCSE or equivalent qualification and a full driving licence.

Responsibilities

• Supplying parts to workshop and retail customers.
• Identifying, sourcing and ordering the correct parts.
• Checking availability, costs and expected delivery times.
• Monitoring stock levels and performing regular stock checks.
• Receiving, checking and storing delivered parts correctly.
• Processing invoices and maintaining accurate records.
• Liaising with Service and Sales teams and with suppliers/manufacturers.
• Handling customer enquiries by telephone and face-to-face.

Skills

Customer service

Communication

Organisational skills

Sales opportunity identification

Education

GCSE or equivalent

Tools

Pinnacle stock system

Job description

Additional Resources Ltd. is seeking a Parts Advisor to support a busy dealership's parts department.

You will provide parts for workshop and retail customers, source and order correct parts, and liaise with technicians, service teams and suppliers to ensure timely delivery. The role requires about 2 years of experience in a motor trade parts department, good customer service, a full driving licence, and familiarity with stock management systems such as Pinnacle.